Call Handler | University Hospitals of Derby and Burton NHS Foundation Trust - ref. p78925223
They should also have excellent telephone & interpersonal skills with a commitment to customer/patient care and a flexible approach to working.
This role has lots of job satisfaction on a daily basis as you’ll be helping patients and their families with their requirements and providing administration support in their on-going healthcare. If you are a committed and dedicated person who has an ambition to make a difference then this is the job for you.
As a Call handler your main responsibilities will be mainly be answering the telephone to book or re-arrange patients appointments and general office duties to ensure the smooth running of our service. There will also be some reception duties as part of this role.
Duties will be varied and will include inputting data on to Trust computer systems, reception cover as well as other clerical duties required to support the efficient and effective running of the department. Full training will be provided.
This is a part-time 28.5 hours per week, worked over five days; Monday, Tuesday, between the hours of 09:00-17.00 and Wed, Thur, Fri between the hours of 12:30pm - 5pm. The successful post holder will be expected to cover colleagues in times of sickness and annual leave.
Closing date of applications: 19th September 2024Interview date: 3 October 2024
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In return we will offer:- Development opportunities, both professional and leadership development
- On-going support from recruitment to when you join our team and beyond.
- Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
- We see on average 4810 OP appointments a day.
- We are the 4thbusiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
- An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
- Our hospitals admit an average of 195 emergency patients daily.
- Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
- We are one of only 7 Trusts nationally with more than 50 operating theatres.
- We carry out more than 140 elective procedures each working day.
- UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.
Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorshipImpacts of the changes to the UK immigration policy | NHS Employers
This advert closes on Thursday 19 Sep 2024