Help Me Quit Smoking Cessation Contact Centre Supervisor - Cardiff
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Our vision is Working to achieve a healthier future for Wales
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Working together, with trust and respect, to make a difference
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Applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English. To support our all Wales service, we particularly welcome applications from Welsh speakers.
Job overview
Do you have excellent interpersonal skills? Are you good at building supportive professional relationships? Are you currently working in a healthcare support role or equivalent? If so, this role will be suited to you!
The Welsh Government has set an ambitious target to achieve a smoke free Wales by 2030. To achieve this we need to tackle the unfair toll that smoking makes on some of the most disadvantaged and vulnerable people in our society. We are looking for people who want to provide support to smokers who want to quit.
An exciting opportunity has arisen for a full time (37.5 hours per week) supervisor to join the National Help Me Quit Contact Centre and Telephone Support Service. The post is offered on a permanent basis.
Main duties of the job
Working with the Hub Manager, you will support our team of Call Handlers and Telephone Support Advisors to deliver high quality, specialist behavioural support and advice to smokers who actively want to quit over the telephone. The Hub Supervisor role is key to the successful day-to-day operation of the Hub and requires excellent communication, problem solving and organisational skills, as well as a commitment to providing a high level of customer service and professionalism at all times.
The successful candidates will join the team based in offices in the heart of the city of Cardiff at Capital Quarter 2, which is only a short walk from Cardiff Central Railway Station. Some evening and weekend work will be required.
The Hub operates over a 6 day working week (Monday – Saturday), with working hours being 9am-8pm Monday and Wednesday, 9am-6pm Tuesday and Thursday and 9am-5pm Friday to Saturday, so you would work on a rota basis with other members of team which will include weekend working.
This a permanent position working 37.5 hours per week and will be based in our Public Health Wales NHS Trust offices in Capital Quarter 2, Tyndall Street which is in the city centre 10 minutes from Queen Street and Central train stations and 15 minutes from Cardiff Bay.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Working for our organisation
Public Health Wales is the National Public Health Institute in Wales. Our vision is 'Working to achieve a healthier future for Wales' where we play a pivotal role in driving improvements in population health and well-being, reducing health inequalities, improving healthcare outcomes, protecting the public and supporting the development of health in all policies across Wales.
Our organisation is guided by our Values, 'Working together, with trust and respect, to make a difference'. We are committed to creating an inclusive workplace that values equality, diversity and inclusion. We welcome applications which represent the rich diversity of the communities we serve and from those wishing to work part time or on a job share basis.
To find out more about working for us, the benefits we offer and guidance on the application process, please visit https://phw.nhs.wales/working-for-us/applicant-information-and-guidance/
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualificatons
Essential criteria- Educated to degree level / equivalent level of experience
- Evidence of continuing Professional/personal development
- Practitioner registration with the Public Health Register
- Further training in smoking cessation and behaviour change.
Experience
Essential criteria- Experience of delivering specialist smoking cessation support
- Experience of working to agreed protocols and guidelines
- Experience of staff supervision
- Experience of dealing with clients and members of the public within a healthcare setting
- Experience of project monitoring and reporting, including data collection and inputting data
- Experience of working with a range of professionals and partner organisations
- Working in an NHS environment
- Experience of delivering training
Skills
Essential criteria- Planning and organisational skills.
- Ability to speak Welsh or willingness to learn
The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2024/2025 and will be implemented in November 2024 backdated to 1st April 2024 where applicable.
Public Health Wales, reserves the right to close this vacancy early. We therefore encourage early applications.
Priority is given to staff awaiting redeployment. We therefore reserve the right to withdraw this advert at any stage.
If you have a disability and have any particular requirements to enable you to participate in the application process, please contact [email protected]
IMPORTANT NOTE FOR APPLICANTS: Applications for our roles are carefully reviewed and shortlisted based on specific criteria, which varies from job to job. Using a generic application to apply for multiple roles or relying on automated AI application services, such as Lazy Apply or AI Apply, may not provide the necessary information, leading to your application being overlooked.To ensure your application is given full consideration, we recommend submitting a tailored application that directly addresses the criteria listed in the Person Specification section of the advert.
If you are successful and short listed for interview you will be contacted by email using the address with which you registered. Please ensure you check your email account regularly.
We are committed to fair, transparent recruitment and believe in equality of opportunity in our workplace and will not tolerate discrimination on grounds of age, disability, gender identity, religion or belief, race or nationality, marriage or civil partnership status, sex, sexual orientation, working pattern, caring responsibilities, trade union activity or political beliefs – or on any other grounds.We welcome applications from individuals seeking flexible working arrangements.
To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK.If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.
The salary scale shown is for a full-time member of staff, with the amount being adjusted pro rata for those working less than 37.5 hours per week.
In general, anyone joining our Trust who has not previously worked in the NHS will, by default, start on the first point of the advertised pay band. Pay progression will then be determined by annual Performance and Development Reviews in accordance with the NHS Wales Pay Progression Policy.An application for Incremental Credit may be considered, but can only be awarded based on evidenced, reckonable service and/or equivalent, relevant experience.