School Healthcare Support Worker/Admin

Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.

Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.

We have recently launched our new vision and values to mark the LGT10 – the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.

To achieve this we value Respect, Compassion, and Inclusion; Being accountable over staying comfortable; Listening over always knowing best; and Succeeding together over achieving alone. You can read more about our visions and values here

Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as “good” or “outstanding” in over three-quarters of the services inspected by the Care Quality Commission.

Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.

LGT is a centre for the education and training of medical students enrolled with King’s College London’s GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.

We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.

Job overview

Band 3 Healthcare Assistant – Term Time Only (2 Days per Week)

An exciting opportunity has arisen for a highly motivated Band 3 Healthcare Assistant to join our friendly and dynamic School Health Service Team on a permanent, term-time-only basis (2 days per week).

Our team is dedicated to safeguarding children and young people in Lewisham, and we are looking for an enthusiastic and compassionate individual who is passionate about making a positive impact in this area.

Main duties of the job

The Senior HCA / Senior Healthcare Support Worker carries out a range of patient care tasks and duties to enable the team to provide an effective and efficient service within Acute hospital settings.

• Competently perform the necessary aspects of care for patients
• Ensure effective delivery of clinical care is provided to patients and that an acceptable standard is maintained.
• Follow Trust policies and provide a safe and person-centred environment for the treatment of patients.
• Participate in personal and practice development activities to maintain standards of care.

Working for our organisation

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
2. Widening access (anchor institution) and employability
3. Improving the experience of staff with disability
4. Improving the EDI literacy and confidence of trust staff through training and development
5. Making equalities mainstream

• Demonstrates care and compassion to patients, carers and relatives to help ensure high-quality person-centred patient care is delivered at all times.
• To carry out a range of assigned patient care tasks as directed by a Registered Professional to ensure delivery of a high quality of patient care.
• To report observed changes in the patients’ physical/psychological needs to the Registered Professional.
• Performs a range of tests and report results to Registered Professional, e.g. urinalysis, blood pressure, pregnancy testing, patient observations and similar activities.
• Performs a range of patient care tasks e.g. wound observation and dressings, removal of peripheral cannula, stoma bag changing and reports any issues to the Registered Professional.
• To deal with questions and enquiries from patients, carers and relatives e.g. on the clients’ condition or for any suggestions or complaints that they wish to raise. Where appropriate, refer these to a Registered Professional.
• Assists with the safe transfer of all patients.
• Communicates/liaises with members of the multi-disciplinary team to ensure high standards of patient care.

Demonstrates care and compassion to patients, carers and relatives to help ensure high quality person centred patient care is delivered at all times.

Person specification

Qualifications and Training

• Vocational qualification at level III qualification or equivalent relevant experience (gained by on the job learning) and short courses.
• Care Certificate attainment
• Effective written and verbal communication, literacy, numeracy, and IT skills to a minimum of Level 1 Maths and English

Experience

• Experience working with children and families
• Experience of dealing with the general public.
• Experience of working in a health or social care environment.

Knowledge and Skills

• Ability to communicate clearly and effectively.
• A requirement to be punctual and reliable
• Ability to follow a clear instruction and feed back to senior staff
• Effective written and verbal communication skills/literacy/ numeracy skills
• Good observation skills and recognition of the importance of reporting
• Ability to carry out assigned tasks effectively in a busy environment
• Able to prioritise and meet deadlines.
• Ability to work as part of a team, as well as on own initiative.
• Completion of in-house Trust mandatory training requirements
• Care certificate attainment
• Awareness, understanding and compliance of policies and practices
• Willingness to continue to develop knowledge and practice through a combination of instruction, on the job learning, attending teaching sessions and study days, where appropriate.

We reserve the right to close the post before the stated closing date, please apply early. We do not contact applicants with the outcome of the shortlisting. If you have been shortlisted, you will receive an invite to an assessment day or interview.

We have a number of active staff networks including Disability, LGBT+, Multicultural Inclusion and Women’s staff networks to bring staff together and celebrate diversity across our whole workforce.

Please note, not all roles will meet the criteria for a skilled worker visa.