IT Support Engineer

Are you a tech-savvy problem solver with a passion for providing top-notch IT support? ProCook, the UK's leading kitchenware brand, is looking for an enthusiastic IT Support Engineer to join our dynamic IT team. In this hands-on role, you’ll not only work at our head office, but you’ll also be travelling to our stores nationwide to ensure smooth IT operations.

Key Responsibilities:

• Provide 1st line IT support to head office, warehouse, and store users.
• Regularly travel to various store locations across the country to install, configure, and maintain IT equipment.
• Prioritise and troubleshoot issues, ensuring minimal disruption to business operations.
• Carry out general IT administration, including network configuration, system maintenance, and telephony.
• Collaborate with third parties when necessary to resolve technical issues.
• Contribute to project work that ensures our IT systems remain up-to-date and efficient.
• Be part of a 4-week on-call rota, providing out-of-hours support one week in four, including weekend.
• Varied daily duties—no two days will be the same!
• A supportive and collaborative team atmosphere.

Requirements

What We’re Looking For:

• A natural problem solver with a keen attention to detail and a passion for learning.
• Minimum of 1 year of IT support experience (1st line).
• Experience in cybersecurity practices and knowledge of security protocols.
• Ability to manage and coordinate with 3rd party companies for IT support.
• Proficiency in Microsoft Windows 10+, Windows Server Administration, Apple Mac OS, and Office 365.
• Familiarity with Active Directory, basic networking, printer management, and mobile device management.
• Ability to work with bespoke software and adapt to new platforms.
• A full valid driving license and willingness to frequently travel across the UK using your own vehicle (with business insurance cover).
• Strong communication and customer service skills, with a “can-do” attitude.

Working Hours: 37.5 hours per week, Monday to Friday, with some flexibility. You will need to be on-call one week every four weeks, including that weekend, with occasional early starts or late finishes for critical tasks.

If you’re looking to make a real impact in a growing company and enjoy a hands-on role with plenty of variety, we’d love to hear from you. Apply today and help keep ProCook’s IT systems running smoothly!

• Salary: between £23,000 - £25,000 depending on experience
• On-call rate and overtime: £25/day for on-call + overtime based on your annual salary
• Training and Development: Opportunity to join a growing company with a focus on personal and professional development.Ongoing training and support to help you grow your skillset and advance in your career.
• Bonus : Earn a company bonus, based on both company and individual performance against key performance indicators (KPIs) and objectives (OKRs)
• Onsite Gym: Stay active and healthy with access to our fully equipped onsite gym, perfect for squeezing in a workout before or after work.
• Subsidised/Complimentary Food: Enjoy delicious, subsidised meals and snacks to fuel your day, with complimentary treats available too.
• Free Car Park: No need to worry about parking—our free, secure parking facility makes commuting stress-free.
• Welcome Pack: We’ll get you off to a great start with a thoughtfully prepared welcome pack filled with ProCook goodies and essentials.
• Enhanced Parental Leave: We support you and your family with enhanced parental leave, ensuring you're well taken care of during life’s important moments.
• Generous Staff Discount: Love our products? As a team member, you’ll enjoy a generous discount (40%) on all ProCook items, perfect for stocking your kitchen with the best tools.
• Annual Paid Volunteering Day: Make a difference with an annual paid day to volunteer for a cause you care about.
• Employee Assistance Programme: We’re here to support your well-being, with access to professional advice and guidance through our Employee Assistance Programme.
• Friends and Family Referral Scheme: Know someone who’d love ProCook? Take advantage of our referral scheme and earn rewards for bringing great talent into the fold.