Operations Manager - Oculoplastic Surgery Clinic

Job summary

• Job title: Operations Manager
• Organisation: Oculoplastic Surgery Clinic
• Contract type: Permanent
• Employment type: Full-time
• Salary: £50-60,000 p/a
• Location: Harley Street, London

• Oversee the day-to-day running of the clinic, ensuring all processes are efficient and patient-centric.
• Manage staff schedules, staffing, and resource allocation to ensure smooth operations.
• To line manage administrative staff, and ensure good performance
• Coordinate with the administrative team to optimise workflows.
• Manage budgets, oversee invoicing, and track financial performance.
• Identify cost-saving opportunities without compromising quality or service.
• Oversee clinic management systems, including patient record systems (e.g., Zoho - CRM software).
• Implement new IT systems
• Web marketing development
• Lead and motivate a team, ensuring professional growth and development.
• Conduct regular staff meetings, 1:1s, and training sessions.
• Focus on practice refinement
• Ensure a high level of patient satisfaction by optimizing appointment systems, communication, and follow-ups.
• Act as a point of contact for escalated patient concerns, resolving issues promptly and professionally.
• Work closely with senior management to develop and execute long-term operational strategies.
• Identify opportunities for clinic growth, including new services, partnerships, or technologies.

• Proven experience in managing operations within a healthcare setting, preferably in a high-profile clinic or hospital.
• Demonstrated experience in financial management, including budgeting and performance tracking.
• Experience with overseeing and implementing IT systems and managing CRM software
• Track record of leading and developing a team, conducting training sessions, and improving staff efficiency.
• Experience in enhancing patient experience, optimizing appointment systems, and managing patient communications.

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