[ref. c99427002] Senior Healthcare Support Worker
Job overview
We seek to appoint enthusiastic and dynamic CAMHS Brief Intervention Home Treatment Senior Healthcare Support Workers who are passionate about crisis management and ensuring safe and effective interventions are delivered to a high-risk population.
The CAMHS Brief intervention Home Treatment team will be an alternative to hospital admission service, with the aim to support children and young people’s mental health within the community where an admission to an inpatient hospital may not be in their best interest or could be avoided with more intensive community support.
The post-holder will be a Band 4 CAMHS Senior Healthcare Support Worker, and the main focus of the role is to support the teams clinical practice and experience of CYP in mental health crisis by using clinical skills to assist in the co-ordination and facilitation of brief interventions and home treatment for service users.There will be an expectation for the postholder to work flexibly within the Crisis Pathway and support other crisis services.
The service will be operational between 8am - 10pm, 7 days a week, 365 days, for C&YP between the ages of twelve and eighteen years old, who reside in the London boroughs of Bexley, Bromley, and Greenwich.
This role involves attending multiple locations across the tri-borough, candidates must hold a valid driving licence and have access to a vehicle for work purposes. The ability to travel efficiently between sites is essential to meet the needs of the service.
Main duties of the job- Support lead clinical practitioners to provide high quality, high intensity, and specialist service intervention to young people in the right place at the right time; promoting choice, the young person's/significant other's voice and hopefulness to ensure a recovery orientated approach. This could take place in a variety of settings across the boroughs of Bexley, Bromley, and Greenwich.
- Discuss onward clinical care options with lead clinical practitioners and organising follow up as required.
- Opening RiO referrals and documenting contacts and activity appropriately in line with operational policy, if required.
- Ensure that collection of required data to inform key clinical performance indicators and participate in service audit and evaluation within the team.
- To ensure the safe maintenance and sharing of accurate oral and written communication, clinical records, and electronic records to a high standard, and that they are stored and accessed appropriately at all times of service users and their significant others.
- Assist in the design and implementation of service development and quality improvement projects within the service as required.
- To ensure information systems are kept up to date and comply with Trust protocols.
- To participate in the development of an effective team and the development of productive working relationships throughout the Trust.
Working for our organisation
Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies.Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children’s centres, schools and people’s homes.
We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary’s Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs.We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.
Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
- We’re Kind
- We’re Fair
- We Listen
- We Care
- Support lead clinical practitioners to provide high quality, high intensity, and specialist service intervention to young people in the right place at the right time; promoting choice, the young persons/significant others voice and hopefulness to ensure a recovery orientated approach. This could take place in a variety of settings across the boroughs of Bexley, Bromley, and Greenwich.
- Seek advice and guidance as required.
- To contribute to service delivery where equality, diversity and inclusion underpins care; ensuring young people and their families cultural, religious, and spiritual needs are considered.
- Treat service users sympathetically and with compassion, with initiative, diplomacy, and tact. The postholder will likely be required to deal with young people and their families who may be in distress.
- Discuss onward clinical care options with lead clinical practitioners and organising follow up as required.
- To be responsible for organising and prioritising own workload in the day to day allocation of work.
- Liaise with other mental health staff and multidisciplinary teams, for example Tri-borough CAMHS Care Co-ordinators, CAMHS Crisis practitioners, SLP bed management and have an understanding of the local resources available to children and young people to access in Crisis or offer long term support.
- Signposting service users to relevant community-based services for example, voluntary services.
- Opening RiO referrals and documenting contacts and activity appropriately in line with operational policy, if required.
- Maintain the need for confidentiality of service users and professional information.
- Ensure that collection of required data to inform key clinical performance indicators and participate in service audit and evaluation within the team.
- To ensure the safe maintenance and sharing of accurate oral and written communication, clinical records, and electronic records to a high standard, and that they are stored and accessed appropriately at all times of service users and their significant others.
- Implement Trust and team policies/ procedures and propose changes to practices if necessary.
- To ensure effective risk management at team level by accident / incident reporting.
- Maintain effective time management tools in order to achieve the teams commitment to its work schedule.
Person specification
Training/Qualification
Essential criteria- GCSE English or equivalent Vocational Level 3 / NVQ3 level qualification plus short courses or relevant experience to diploma level.
- Minimum of a second-class bachelor’s degree from a UK university or an overseas qualification of an equivalent standard in a relevant subject (e.g., psychology) or Level 5 foundation degree or equivalent e.g., Nursing Associate.
- Evidence of continuing professional and personal development and continuing education acquired through formal training or experience to diploma level equivalent.
- Willing to undertake training and be assessed for competency in telephone triage.
- Experience working with people with mental health problems, ideally with experience of working in, CAMHS, mental health acute and/or crisis services.
- Front line customer service experience.
- Experience of confidently managing difficult conversations or situations using compassion and empathy.
- Use of databases including inputting data and confident in using different IT systems.
Experience
Essential criteria- Experience or a strong desire to work with children and young people with mental health problems
- Commitment to lifelong learning
- Experience working as part of a team
Knowledge
Essential criteria- Able to establish and maintain empathic, supportive relationships with people in distress, their families and carers.
- Good communication skills.
- Able to receive, understand and communicate confidential CYP information of a sensitive and often complex nature, including discussing care with family members within boundaries of confidentiality.
- Ability to listen and act on feedback from both group and individual settings to improve your practice.
- Able to assist in assessment activities related to individuals’ health and wellbeing.
- Able to contribute to risk assessment drawing on complex and multiple sources of information.
- Able to assist in planning and delivering care activities to meet people’s health and wellbeing needs.
- Able to prioritise workload according to peoples’ changing needs and the priorities of the team.
- Observes personal duty of care in relation to equipment and resources used in the course of work.
- May be asked to contribute to policies and guidelines in own work area.
We would encourage you to be open about your needs so we can work with you to design a comfortable and accessible interview experience. Any information you provide regarding a disability or a need for adjustments will be treated in confidence and will only be shared with colleagues who are supporting this request.
If you require any adjustments to participate fully in the interview process, please let us know by adding the relevant details when scheduling your preferred interview date and time. Please feel free to contact the appointing manager to discuss your needs.
We encourage applicants to contact the hiring manager before their interview, if they have any questions about the role or the process. This is a great way to get clarity and prepare effectively for the interview.