IT Technical Services Officer
- IT Support Technician – Join Our NHS Team! ??
- What We’re Looking For
- Proficiency in IT support across desktop and end-user computing
- Basic knowledge of networks, servers, and mobile tech
- Strong communication and problem-solving skills ?️?
- Ability to work under pressure – independently and as part of a team ?
- Flexibility to adapt to a fast-paced NHS environment
- Why Join Us?
At Lancashire Teaching Hospitals NHS Foundation Trust, you’ll be: ✨ Encouraged to share your ideas and improve services
- Supported in your career development and progression
- Valued as a key part of our friendly and dedicated team
- Your Role
You will work across multiple sites, including Preston and Chorley, and be part of an out-of-hours on-call rota, helping to maintain seamless IT operations within the Trust. ??
Working for our organisation
Why Choose OneLSC and Lancashire Teaching Hospitals:
- A vibrant, diverse, and inclusive healthcare community
- Cutting-edge facilities and technology
- Opportunities for continuous professional development
- A culture that values and recognizes your contributions
- About Us: With over 1000 beds, Lancashire Teaching Hospitals stands as a beacon of healthcare excellence. Our specialties range from the conventional to the extraordinary, as we proudly serve as a Tertiary Centre for Lancashire and South Cumbria in Neurosciences, Trauma, Oncology, and Renal Medicine.
- Your Impact: Be part of a team that's not just meeting healthcare needs but exceeding them. Whether you're in Neurosciences, Trauma, Oncology, or Renal Medicine, your contribution matters. Lancashire Teaching Hospitals is the nexus where expertise meets compassion, and we're inviting you to make a difference.
- Open to All Applications: This is not just a job; it's a calling. One LSC and Lancashire Teaching Hospitals NHS Foundation Trust welcomes applications from individuals across various trusts, fostering diversity, and enriching our healthcare community.
Detailed job description and main responsibilities
✅ Provide quality IT support✅ Management and development of the Trust’s IT Services and systems
✅ Troubleshooting problems and supporting the End User Compute and Voice estate
✅ Network support (wired and wireless)
✅ Storage environments
✅ Active Directory management and remediation
✅ VMware and Cloud environment support
✅ Microsoft client and server products
✅ Server/client hardware and IT security
✅ Implement and develop processes across the 1st, 2nd, and 3rd line teams to improve workflow and knowledge management
Person specification
Knowledge and Experience
Essential criteria- Demonstrable previous experience in a technical support role
- Detailed knowledge of: MS Office, PC and server hardware & troubleshooting, MS Windows 11, Active Directory
- InTune experience
- Experience of Group Policy and Microsoft Config Manager (SCCM)
- Working with Cisco network products. Experience of VMware incl Airwatch MDM
Qualifications and Education
Essential criteria- Degree or similar computing qualification or equivalent proven knowledge in IT & technology fields
- Microsoft Certified Professional certifications or other recognised IT vendor certification
- Microsoft Associate qualification (MCA, MCSA, MCSD etc.)
- Cisco CCNA qualification
It is important you are made aware of the following as regards your application to East Lancashire Hospitals NHS Trust
- Please note that the salary advertised is for full time hours. If this post is less than 37.5 hours per week, the salary will be pro-rata. For posts on Agenda for Change pay-scales, new entrants to the NHS will normally commence on the first pay point of the relevant band.
- This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore it is advised to complete your application as early as possible to avoid disappointment.
- Please ensure you check the email account from which you apply regularly as we will use this to contact you regarding your application.
- Please note that shortlisting is completed anonymously with candidates being assessed against the essential criteria for the post. Therefore only applicants, who can clearly demonstrate how they meet our person specification criteria in their application, will be short-listed.
Disclosure and Barring Scheme (DBS)
If the role you are applying for is identified as either controlled or regulated activity as defined in in the Safeguarding vulnerable Groups Act (2006) any offer of employment is provisional upon a satisfactory DBS check being obtained.
The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974.
In line with other NHS organisations in the North West Region, the Trust is now passing the charge for undertaking a DBS check on to candidates in the event they are successfully appointed into the post for which they have applied. Candidates can choose whether to pay this over 1-3 months as a deduction from the monthly salary.However, if you are applying for a post as a BANK worker, the payment must be made in full at the time of employment checks. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed.
The cost of an Enhanced Disclosure will be £55.38 and for a Standard Disclosure will be £27.38.
This cost is not applicable for a Volunteer post
The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a 'Zero Tolerance' policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first-class service to the recruitment of people into positions of trust.
We aim to employ a workforce that reflects the diverse communities we serve.
We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background.
We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under-representation of BAME employees. Appointments will be made on merit.
Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme.
If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible. By telephone 01254 732075 or email [email protected] or write to Employment Services, Parkview Offices, Haslingden Road, Blackburn, BB2 3HH