Business Admin Assistant (Financial Inclusion)

Neway is seeking a Business Admin Assistant to join the Financial Inclusion team based with Rotherham Metropolitan Borough Council.

This role is starting on the 4th of November, working 36 hours a week, initially for a 6 month contract that is likely to be extended.

Key role objectives

Sitting within the Financial Inclusion Team the post holder will provide administrative support to both the Projects and Interventions Officer, and the wider Financial Inclusion Team. The post holder will primarily be working on the new Energy Crisis Support Scheme and key areas of responsibility will include:

• Checking applications to ensure that the required documents have been received to enable processing, and liaising with applicants where further information is required
• Supporting applicants with additional needs (i.e., language barriers/learning disabilities) to make applications into the scheme
• The use of IT including case management systems and spreadsheets to accurately record information and prepare statistical information as and when required
• To answer customer enquiries regarding the eligibility criteria, the application process and any other enquiries relating to the Energy Crisis Support Scheme in a timely and efficient manner
• To provide a high-quality support service to the Energy Crisis Support Scheme Team with a focus on the delivering excellent customer service to our tenants and residents.