Customer Service Advisor

The role is hybrid and you will need reliable commute via public transport or vehicle, direct transport links are available from the south & west Birmingham area.

Duties and Responsibilities for Customer Service Advisor:

• Provide exceptional service to new and existing customers, focusing on resolving queries in an efficient, accurate and professional manner
• Contribute to the overall team sales target and/or objectives through the selling, and/or servicing of policies; this will include policy renewals
• Take maximum opportunity to enhance customer experience and exceed expectations, at all times acting in both the interests of both the customer and the insurer
• To be available to provide levels of cover for inbound & outbound enquiries at all times
• To assist where possible in the support of the team and department, e.g. providing administration support (processing post, cover note issues, marketing activities, data inputting etc.)
• Processing mid-term adjustments and inviting renewals across different products within the department
• To ensure all client documentation is issued correctly and internal records are kept up to date
• Keep up to date with developments in product changes in accordance with current market trends and scheme facilities
• To effectively resolve complaints and deal with any difficult clients, whilst referring any which fall under FCA reportable requirements
• Actively promote other products to cross sell across the company

Skills & Experience required for Customer Service Advisor:

• Experience within customer service role within a regulated environment such as financial services, insurance or telecommunications. (Call Centre, Insurance – claims, account handler, customer service. Telesales, sales advisor, customer service)
• Strong IT skills, Microsoft 365 competent.
• Commutable distance to office, public transport links available if travelling from Selly Oak, Northfield, Kings Norton and general south/west Birmingham area.