[ref. b7781222] Customer Service Advisor - Pertemps

The purpose of this role is to ensure customers are number one priority by taking pride in the service they provide and to develop a 'first contact resolution' ethos to customers, stores, suppliers and all associated functions, to deliver a satisfactory outcome.

• Redditch
• Temporary (3 months – potential to go permanent)
• £12.20 per hour
• Hybrid working after 2-3 weeks training in office
• Monday to Friday (flexible rotating hours within 8am - 8pm) also 1 in every 3 weekends.

• To be the first point of contact for customers via telephone, email and live chat.
• To deal with all daily enquiries and or complaints generated by customers & stores
• Provide a professional and timely response/resolve to customer concerns and enquiries.
• To ensure that all customer contact is logged, as appropriate on the system.
• To ensure customer contact, if escalated is directed to the correct department.

• Call centre / Customer Service experience is essential
• Excellent Customer and communication skills, both written and verbal.
• Telephone experience
• Able to work effectively as part of a team.
• Excellent administrative or customer service skills with the ability to prioritise your workload effectively with pace and urgency.
• Computer literate - Microsoft Office

If this sounds of interest, please click 'APPLY TODAY'.