Customer Services Team Leader
Michael Page Bromley
About Our Client
Our client is a highly respected player their field seeking an experienced Customer Services Team Leader. The Team Leader is responsible for assisting in managing a high level of administrative support services for our client's customers and field force, from initial contact through to the end of the contract terms.The Team Leader supports the Customer Services Manager in developing the team of 6-12 Administrators
Job Description- Manage the day to day duties in accordance with agreed service levels
- Review, monitor and maintains quality controls of the teams work, providing feedback
- Identify and provide training required by the team
- Regularly assesses the performance and behavioural competencies of team members
- Reviews objectives and creates training and development plans
- Deals with customer complaints
- Continuously improves and automates administration processes
- Ensures procedures are up-to-date and fit for purpose
- Works within agreed process and payment authority levels
- Manage business practises, processes, changes and risks
- Completes administration tasks as and when required
The Successful Applicant
A successful Customer Services Team Leader should have:
- 2 years' customer service Team Leader experience, ideally within a financial services environment
- Achieved or willing to undertake a Level 3 award in Financial Administration
- Strong written and oral communication skills
- Experience of planning, monitoring and controlling work
- Experience of motivating, coaching and developing a team
- Good organisation skills and ability to prioritise to meet business deadlines
- Good interpersonal skills
- Able to identify and assess risk in a customer services environment
- A competitive salary in the range of £28,200 - £30,000 per annum.
- An inspiring and friendly working environment.
- Opportunities for professional development and advancement within the company.
- The chance to make a real difference in a customer-focused role within the financial services industry.
Bromley
Fantastic Opportunity for a Customer Services Team Leader is available at a leading local financial Services Company
Hours : Mon-Fri 9.15 to 5pm and then following week Mon – Fri 8.30 to 4.15pm
Summary of Role
The Team Leader is responsible...
Floss AgencyBromley
for purpose
Works within agreed process and payment authority levels
Manage business practises, processes, changes and risks
Completes administration tasks as and when required
Knowledge, Skills & Experience
2 years’ customer service Team Leader...
Reigate, 13 mi from Bromley
Handle escalated customer issues and complaints
Monitor and report on customer service performance metrics
Collaborate with other departments to ensure seamless customer interactions.
Skills and Experience
Leadership and team management experience...