Customer Service Representative French speaking
Venn Group Watford
Location: Watford, WD18 (Hybrid) Duration: Permanent Salary: From £28,000 to £30,000 per annum Hours: Monday to Friday, 40 hours Working hours are variable as this team work in shifts: 1 week: early shift 7:00-16:00 (3 days in office/2 from home)1 week: late shift 9:00-18:00 (working from home) The position is responsible for managing the order entry, cash process and delivery of products to a range of commercial customers across the EMEA region as well as dealing with calls and e-mails for technical emergencies and enquiries.
Responsibilities: Answer customer enquiries (via phone or e-mails) in a timely manner to provide our customers with an efficient, reliable serviceManage customer orders (with an increasing emphasis on electronic orders) from order entry to billing, as well as sending and following up on quotations and pre-payment documentsOpening, updating and managing tickets/cases in our system for each customer enquiry in line with customer expectations and within their contract terms and liaising with other departmentsRespond effectively to queries relating to customer orders and deliveries, resolving customer complaints and queries as well as raising credits and debits to ensure any outstanding customer deductions are resolved and all information communicated in a timely manner Criteria Experience in customer service or administrationFluent to a business proficiency, both written and spoken, in FrenchFluent to a business proficiency, both written and spoken, in either German, Spanish, Italian, Polish, Hebrew or Dutch The company offers 33 days’ holiday including bank holidays, free eye tests, opportunities for internal progression and other additional benefits including hybrid working.Venn Group is an equal opportunities employment business and employment agency and welcomes.
Venn GroupWatford
and all information communicated in a timely manner Criteria Experience in customer service or administrationFluent to a business proficiency, both written and spoken, in PolishFluent to a business proficiency, both written and spoken, in either German...
eSalonLondon, 16 mi from Watford
personalization, professional results, and confidence to clients around the world.
We are looking for a bilingual German speaking Customer Service Representative to join our team. If you’re a native German speaker with strong English skills, this fully remote...
Michael PageRichmond upon Thames, 16 mi from Watford
resolution.
• Support the team in achieving customer satisfaction and retention goals.
• Contribute to process improvement initiatives to enhance the customer service experience.
The Successful Applicant
A successful Customer Service Representative should...