Customer Service Representative
Michael Page Richmond upon Thames
About Our Client
This opportunity is with a medium-sized company operating in the Leisure, Travel & Tourism sector. The organisation is committed to delivering high-quality services and maintaining strong customer relationships.
Job Description- Respond promptly and professionally to customer inquiries via phone, email, and online platforms.
- Resolve customer issues effectively by coordinating with relevant internal teams.
- Maintain accurate records of customer interactions and feedback in the system.
- Provide product and service information to assist customers in making informed decisions.
- Identify and escalate complex issues to the appropriate department for resolution.
- Monitor and follow up on pending customer cases to ensure timely resolution.
- Support the team in achieving customer satisfaction and retention goals.
- Contribute to process improvement initiatives to enhance the customer service experience.
The Successful Applicant
A successful Customer Service Representative should have:
- Previous experience in a customer-facing role.
- Strong communication and interpersonal skills to build rapport with customers.
- Proficiency in using customer relationship management (CRM) software and other related tools.
- An organised approach to handling multiple tasks and prioritising effectively.
- A problem-solving attitude with the ability to remain calm under pressure.
- A competitive salary ranging from £22,500 to £27,500 per annum.
- A permanent role in the vibrant location of Richmond, West London.
- An opportunity to work in the Leisure, Travel & Tourism industry with a customer-focused team.
- Supportive work environment with a focus on professional growth.
If you are passionate about delivering excellent customer service and are ready to take on this exciting role, we encourage you to apply today.
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