Food & Beverage Operative - Staines - ref. r18455515

apartmentMercure Staines Thames Lodge Hotel placeStaines calendar_month25/10/2024

Job Ref: AM13511Branch: Mercure Staines upon Thames Lodge HotelLocation: Mercure Staines upon Thames Lodge Hotel, StainesSalary/Benefits: Competitive SalaryContract type: CasualHours: Full TimePosted date: 17/10/2024Closing date: 19/11/2024

Would you like to work for a company that gives you:

£250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply
Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.

Rewards your hard work by offering you the below team benefits when you join us:

Meals provided whilst on shift
Sales incentives and initiative rewards
Discounted / Free use of leisure facilities – “Hotel specific”
Free Car Parking – “Hotel specific”
Stays in our hotels at discounted prices or
Even free stays in our hotels as one of our rewards & recognition incentives,
Opportunities for your personal development within the Hotel Group Brand Portfolio
Fully funded apprenticeships – T&C’s apply
Annual Holidays entitlements inclusive of Bank Holidays
Opportunity to buy additional holiday entitlements
Pension enrolment

Does the below sound like you?

Passionate and willingness to learn
Positive attitude and someone who makes our guests smile
Genuinely friendly and caring
Enjoys working as part of a team
Ambitious and hard working
Good organisational / time management skills.
Resilient, creativity, able multitask and can work under pressure
Good command of English language to enable communication with the team
Good communication and excellent grooming standards
Ability to work morning, afternoon/evening, and weekends
Deliver exceptional customer experiences all the time
Is the Food & Beverage Assistant role for you for you, do you have you the skill set and experience to take on this role? Then what’s stopping you?

Klarent Hospitality are recruiting for a Food & Beverage Operative.

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

The Role:

Food & Beverage Operative supports their team in delivering exceptional customer service
Your working areas may vary i.e, F&B Operative may work in the: Bar, Restaurant, Breakfast, Room Service and/or Conference and Events
You will be the face of the outlet, communicating with the kitchen and the guests alike ensuring a smooth and memorable experience
Welcome guests in a polite and friendly manner, consistently demonstrating great customer service
Have a visible presence within your working area
Ensure that all customer requests and queries are responded to promptly and effectively
Able to learn from points of complaints to enhance future customer service
Deal with guest complaints and reacts in a friendly and efficient manner, always ensuring guest satisfaction
Have a good insight knowledge of hotel and the hotel’s products

The Mercure London Staines upon Thames Hotel is a beautiful place situated on the banks of the River Thames. The hotel is only a short drive from Central London and close to the attractions of Thorpe Park, Windsor, LEGOLAND, Chessington and Twickenham.

The town centre and shops are a 3-minute walk from the hotel. Situated by the River Thames, the hotel offers a scenic terrace area – a great place for a Latte or a cool drink. The hotel offers free Wi-Fi throughout, free limited car parking, has modern rooms with river views and our Riverside Restaurant serves up local fresh British cuisine.

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