Receptionist - Patient Access Team | Buckinghamshire Healthcare NHS Trust - ref. r41750723
An exciting opportunity has arisen for an enthusiastic, personable, dynamic and self-motivated individual, to join the Patient Access Team as an Outpatient Receptionist.
The Outpatient Department works in close line with a number of the government targets around patient waiting times and as a member of the team, your duties will involve making patient appointments, using the computerised appointment system and applying knowledge of targets and clinic types, rearranging appointments, dealing with patients, dealing with queries from internal and external contacts, face to face and over the telephone and providing an efficient and effective administration service.
We are looking for candidates who have a Good Basic Education, GCSE or equivalent in Maths and English, and who have clear, concise verbal and written communication skills, to enable liaison with multi-disciplinary teams, patients and carers.You must work well in a team environment, as you will be working within a larger team, and feel comfortable working under pressure.
Ensure that you adhere to the Patient Administration Service standard operating procedures at all times, highlighting to a Team Leader any situations where this is not achievable.Cover a range of shift patterns and sites as required by the service and it’s patients, which may include both early and late shifts.
Provide cross-cover for other staff across the service to ensure a consistent and effective service is maintained at all times.
To attend any meetings relevant to your role.
General administrative duties for the department such as faxing, filing, photocopying and distribution of mail.
Register referrals and make arrangements for clinical grading.Arrange outpatient appointments, using the Choose and Book system where applicable, confirming, cancelling and changing appointments as necessary.
Ensure patients are communicated with effectively in relation to their appointments via email, phone or letter.
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What does Buckinghamshire Healthcare NHS Trust offer you?- As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
- We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes.
- We provide a range of health and wellbeing services to promote a healthy, happy workforce.
- We’re committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
- As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
- Greater diversity within our BHT family improves positive outcomes for the people and communities we serve.
- Our vision is to provide outstanding care, support healthy communities and be a great place to work.
- Our mission is to provide personal and compassionate care every time.
- Our CARE values are collaborate, aspire, respect and enable.
For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advertisement.
This advert closes on Wednesday 25 Sep 2024