ED Reception Clerk

Job overview

An exciting opportunity has arisen at Harrogate District Foundation Trust to Join the Emergency Department team as a Reception Clerk.

If you have fantastic communication skills and confident working on a computer and want to make a difference , we want to hear from you.

Main duties of the job

The post holder will be required to provide a professional, efficient and comprehensive reception service within the department’s reception desk, fulfilling all necessary reception, clerical, administrative and general tasks required to facilitate and record patient treatment using paper based health records and information technology systems.

• Be familiar with, and work to, the protocols and policies of the Emergency Department and Trust policies.
• Closely liaise with other disciplines while remaining courteous to provide reliable and quality service to patients, relatives and carers, healthcare professionals, internal departments and outside organisations
• Be aware of the Health and Safety aspects of staff and patients and to promote a safe environment to work in
• Commit to further training as required by the role and when competent to, assist in the training of others.

Working for our organisation

At Harrogate and District NHS Foundation Trust we provide 'outstanding' care to both our patients and our staff. We support staff through benefits, health and wellbeing initiatives and opportunities for personal and professional development.

• An inclusive and supportive culture - our Trust encourages staff to bring their whole selves to work and active Staff Networks identify areas for improvement.
• Staff Recognition - as well as regular appraisals, we recognise staff with our Making a Difference and Team of the Month Awards.
• Employee Support and wellbeing - we have a comprehensive Employee Assistance Programme, counselling service and fast track physiotherapy service for employees.
• Staff Benefits - We have a range of staff benefits and schemes to support staff health, engagement, wellbeing and inclusion.

Detailed job description and main responsibilities

The main aspects of the job involve first contact with Emergency Department patients.

This involves being able to communicate effectively with the patients while recording essential information onto IT systems efficiently.

You will work closely with a large multi disciplinary team including doctors, nurses and other allied health professionals.

For further information, please see attached Job Description and Person Specification or contact Tom Gill on [email protected].

Person specification

Qualifications

• • Able to demonstrate a good standard of literacy and numeracy.

• • NVQ Qualification.

Experience

• • An interest in health care work.

• • Experience in working in a health care environment.

Skills

• • Basic IT skills.
• • Good verbal and written communication skills.