Reception Manager

HCB Widdows Mason is seeking an experienced and dynamic Reception Manager to lead our front-of-house team. This role is essential for ensuring that our reception area operates smoothly and efficiently while providing a welcoming atmosphere for clients and visitors alike.

Your key responsibilities will include:

• Overseeing the daily operations of the reception area, ensuring a high level of service is delivered at all times.
• Managing and training reception staff, fostering a positive teamwork culture.
• Serving as the primary point of contact for client inquiries, ensuring excellent customer service and effective communication.
• Coordinating appointment scheduling and managing the calendars of key staff members.
• Ensuring the reception area is tidy, organized, and well-presented.
• Implementing and maintaining effective procedures to streamline operations.
• Managing incoming calls and directing them appropriately, as well as handling incoming and outgoing mail.
• Assisting with the planning and coordination of events and meetings as required.

• Proven experience in a managerial or supervisory role within a reception or administrative environment.
• Strong leadership skills with the ability to motivate and develop a team.
• Excellent communication and interpersonal skills.
• Exceptional organisational capabilities and attention to detail.
• Proficient in Microsoft Office (Word, Excel, Outlook) and reception management systems.
• Ability to handle multiple tasks and work effectively under pressure.
• Professional appearance and a customer-focused attitude.

Benefits

Competitive salary dependent on experience

25 days holiday plus Bank Holidays

Holiday bonus scheme ( up to 12 additional days leave)

Pension scheme

Parking (on a first come first served basis)

Comprehensive training and development opportunities including support to study for professional qualifications

Cycle to work scheme

Firm funded eye tests

Medicash Plan