PCN HR & Operations Manager
The PCN HR & Operations manager is a lead role in SWAN PCN, helping to manage the wide-ranging activities within the network, working closely with the practices, network staff and leadership team. The successful candidate will have operational responsibility for various functions of the PCN.
They will fully manage the operational elements of projects and services committed to or commissioned by the PCN. They will oversee and support the day to day running of the PCN, teams and staff and maintaining and developing relationships within the PCN team, practices and externally.
Job responsibilities ORGANISATIONAL Support the PCN Clinical Director & Business Transformation Lead to ensure the smooth running of the PCN. Build and maintain positive working relationships within the PCN, member practices and externally To develop robust operational plans to implement directives agreed by the PCN Board Co-ordinate the delivery of enhanced services and other services on behalf of the Network including setting deadlines, assigning responsibilities and monitoring progress of projects Document, manage & develop PCN processes as they develop Assist in the resolution of any complaints, resolving informal complaints locally and assisting in the investigation of and response to formal complaints as required Implement and communicate changes appropriately across the PCN Develop and maintain all PCN databases, keeping detailed records and producing reports Participate and contribute to PCN meetings internally and externally Health Inequalities Lead HR/WORKFORCE To monitor workforce requirements for the PCN Manage recruitment, induction and training of new PCN staff where required Embed and provide ongoing support for PCN additional roles To oversee and manage ARRS staff, ensuring that services are delivered according to SLAs and/or Job Descriptions and operational plans Operationally manage specific staff within the PCN including sickness, absence, performance, professional development and appraisals/PDRs and arrange touch point meetings Manage rotas to ensure services are adequately covered, liaising with relevant teams to ensure information is communicated and agreed to Liaise with clinical supervisors and additional roles staff ensuring there is sufficient support in place, and act on feedback from practices Support project planning and manage operational elements within PCN project and services QUALITY AND GOVERNANCE Ensure the PCNs compliance with GDPR and FOI, along with other relevant legislation and professional information management standards such as GMC/BMA and LMC guidance Ensure governance is adhered to across the PCN and service delivery areas Responsible for the production of performance and quality reports within the PCN Collate feedback/analysis data on behalf of the PCN Alert PCN leadership team to any emerging or identified quality and risk issues Ensure all PCN policies are in place with regular review and update making sure policies conform to relevant legislation and/or statutory requirements HEALTH & SAFETY The post holder must be aware of the responsibilities placed on them under the health, safety and security as defined in the PCN Health & Safety Policy to include: Identifying risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazard Reporting potential risks identified.
CONFIDENTIALITY In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.In the performance of the duties outlined in this Job Description, the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation.
All such information from any source is to be regarded as strictly confidential and information gained must not be communicated to other persons, except in the recognised course of duty. Unauthorised disclosure of confidential information will result in disciplinary action and may lead to dismissal.
EQUALITY AND DIVERSITY The post holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that is welcoming to and of the individual, is non-judgmental and recognises the importance of peoples circumstances, feelings, priorities and rights, interpreting them in a way that is consistent with PCN procedures and policies and current legalisation; Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
FLEXIBILITY This role profile is intended to provide a broad outline of the main responsibilities only. The post holder will be expected to be flexible in relation to duties undertaken and location of work where required by the PCN. This list of duties is not intended to be exhaustive but indicates the main areas of work and may be subject to change after consultation with the post-holder to meet the changing needs of the PCN.Disclosure and Barring Service Check - This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.