Office Administrator

Who We Are and What We Do

We lead in delivering safe and sustainable property solutions, protecting our customers, benefiting the environment, and enhancing communities and the lives of our employees.

As a Disability Confident Committed Employer, we provide flexible recruitment and working practices, ensuring neurodivergent individuals have equal opportunities. We are a Living Wage Employer and have pledged our support to The Armed Forces Covenant.

• Integrity: We lead with honesty and respectfulness - promising inclusivity, respect, humility, and candour.
• Innovation: We look to the future, continuously improving the present - daring to be different.
• Reliable: We are always there for our teammates, customers, and communities - making every day incredible.
• Reputable: We hold ourselves to the highest standards - caring about tomorrow.
• Successful: We work together to succeed - welcoming collaboration, determination, passion, and confidence.

Equipment provided: Laptop

This role will support the Contracts Managers and the wider office team, where you will be responsible for scheduling works for engineers working on service, repair and planned works for Contracts within the Social Housing and Local Authority sector and assist in Social Value events and reporting. You will have:

• Efficient time-keeping and punctuality skills: You are expected to manage your time effectively, ensuring you meet all deadlines and KPI's
• Positive attitude to learn: a positive, proactive attitude, being open to feedback, eager to acquire new skills, and showing initiative in your personal and professional growth. You should demonstrate curiosity, enthusiasm, and a positive mindset toward learning in workplace settings.
• Effective Communication: You are expected to communicate clearly and professionally, both in writing and verbally. This includes active listening, asking questions when necessary, and engaging respectfully with colleagues at all levels.

You will:

• Effectively schedule works for our Engineers and prioritise appointments as they occur throughout the evolving working day (with advice from supervisors/managers) and ensure that all compliancy is maintained throughout the assigned contract.
• To be a point of contact for anything administration and Social Value related.
• To be the second point of contact, for all queries from customers, clients and residents via the Customer Service Team.
• Record all activity from inbound phone calls/emails within the in-house system (training provided) and assist in dealing with incoming emergency calls from residents and clients.
• Provide excellent customer service skills to our customers, clients and residents – ensuring that you are at all times clear, concise, polite and helpful.

• Permanent Contract
• Annual Appraisals and Pay Reviews
• Annual Bonus Scheme
• 32 days of paid annual leave
• Buy & Sell Holiday Scheme (up to 4 additional days)
• Share Incentive Plan
• Cycle to Work Green Bike Scheme
• CPD and sponsorship through professional qualifications
• Opportunities to participate in social value events/activities, helping enrich the lives of communities where we work

• Mental Health First Aiders across the Group
• Partnered with HSBC for Financial Wellbeing Seminars
• Partnered with Step-Change National Debt Charity for Advice and Support
• Employee Assistance Programme (EAP) – 24-hour Confidential Helpline including access to the ‘Wisdom’ App for various discounts

If you’re ready to make a positive impact and grow with us, apply today and become part of a dynamic team dedicated to making a real difference!

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Health & wellbeing programme
• Referral programme

Schedule:

• Monday to Friday
• No weekends

Experience:

• Administrative: 2 years (required)

Licence/Certification:

• Driving Licence (preferred)

Work authorisation:

• United Kingdom (required)

Reference ID: SOA02