9 Month FTC Customer Service Advisor - Burgess Hill

About Our Client

Our client is a medium-sized insurance company specialising in providing comprehensive coverage around the world. With a strong focus on customer care, they have built a reputation for delivering superior service to their global clientele.

Job Description

The 9 Month FTC Customer Service Advisor responsibilities are:

• Provide exceptional customer service via phone, email, and live chat.
• Handle customer enquiries about policies and services promptly and accurately.
• Resolve complaints and issues to the customer's satisfaction.
• Collaborate effectively with the customer service team to meet and exceed targets.
• Proactively identify opportunities to improve customer experience.
• Maintain accurate and timely records of customer interactions.
• Stay up-to-date with all the products and services offered by the company.
• Participate in regular training and development sessions.

The Successful Applicant

A successful 9 Month FTC Customer Service Advisor should have:

• Proven experience in a customer service role, ideally in the insurance industry.
• Excellent communication skills, both written and verbal.
• The ability to work collaboratively within a team environment.
• A proactive approach to problem-solving and the ability to handle challenging situations diplomatically.
• Good knowledge of customer service software and CRM systems.
• A customer-centric mindset with a passion for delivering exceptional service.

• A competitive salary, ranging from £23,400 to £26,000 per annum.
• Generous holiday leave allowance.
• Comprehensive training and development opportunities.
• A supportive and collaborative company culture.