Casual Events Team Leader- Edinburgh Zoo

A unique and versatile setting for conferences, business meetings, weddings or special events, the Mansion House provides elegant surroundings coupled with delicious food and quality service 364 days a year.

We are looking for a casual Events Team Leader with a strong background in event and hospitality services to manage and deliver high-quality hospitality functions. The ideal candidate will have excellent organizational skills, the ability to manage multiple tasks, and a commitment to maintaining high standards of service.

Key Responsibilities:

• Read and interpret function sheets to plan and organize equipment and displays.
• Coordinate with kitchen staff across buildings to ensure timely preparation and delivery of food and beverages.
• Deliver with attention to detail and presentation.
• Ensure all hospitality areas are kept clean, well-stocked, and aesthetically pleasing.
• Manage time effectively to meet delivery schedules and service timelines.
• Foster a team spirit and collaborative working environment between all departments
• Train and mentor staff to uphold high service standards and excellent customer service.
• Schedule and manage time to ensure efficient service delivery.
• Provide exceptional customer service, addressing any queries or concerns promptly and professionally.
• Maintain a high level of client satisfaction through consistent quality and service excellence.

Qualifications:

• Previous experience in hospitality and events environment is essential.
• Strong organizational and time management skills.
• Excellent presentation and communication skills, with fluency in English.
• Ability to manage multiple tasks and work under pressure.
• A team player with a positive attitude and strong interpersonal skills.
• Knowledge of food safety and hygiene regulations.