Customer Account Manager

About Our Client

With extensive expertise in their field, they focus on precision, reliability, and customer-centric approaches, ensuring their solutions align with client achievements.

Job Description

Key responsibilities consist of:

• Responsible for renewing and negotiating all subscription contracts.
• Collaborate with New Business Sales Teams to identify product up sell/cross sell opportunities.
• Actively participate in and lead customer conferences, meetings, visits, audits, workshops, and briefings as needed.
• Ensure key information is shared with relevant stakeholders and agreed action plans are communicated and implemented within specified time frames.
• Support the due diligence and supplier management processes to meet risk and compliance team requirements.
• Manage subscription renewal activities in line with defined processes and systems.
• Ensure accurate and timely tracking and reporting of renewal performance and retention metrics.
• Coordinate with global teams to align processes, set pricing guidelines, and meet sales targets.
• Establish and nurture long-term relationships with new customers.
• Full management of all reporting dashboards measuring performance, service, and client information
• Proactively managing issues or problems when they arise, ownership through to resolution
• Ensuring the delivery of an exceptional customer service experience, from new client onboarding to retaining and growing valuable customers
• Serve as the main point of contact throughout the sales process.
• Leverage data and insights from the Internal Sales Team to prioritise focus areas.
• Ensure timely account management by logging conversations and follow-ups in the CRM system.

The Successful Applicant

The successful candidate will possess:

• Proven experience in maintaining and improving relationships with major customers.
• Skilled in formulating and reviewing detailed business plans.
• Various CRM system experience.
• Results-oriented mindset with a passion for learning and a positive, energetic attitude.
• Strong sense of initiative combined with teamwork and collaboration.
• Thrives in dynamic, fast-paced environments, adept at handling change, and meeting tight deadlines.
• Proven success in managing private or prestige clients with a strong track record.
• Extensive product knowledge in the luxury category or a willingness to self-learn, backed by long-standing market experience.
• Driven and ambitious, motivated by achieving exceptional results.
• Strong analytic and business acumen, capable of translating key data into actionable insights for senior leadership.
• Capability of interpreting data and leveraging commercial advantage.
• Proficient in P&L analysis and making decisive course corrections based on real-world insights.
• Resilient with excellent negotiation skills to achieve mutually acceptable outcomes in demanding situations.

• Basic salary of £30,000 DOE
• Performance-related bonus & commission
• Fuel car allowance
• Core hours of 8:30am till 4:30pm with flexibility
• Early finish every Friday at 2:30pm
• Death in service
• Pension contribution
• 28 days standard holiday
• Internal progression opportunities