Customer Service Advisor

Encourage patients to use Vista Health services over any of our competitors. Deliver excellence to all clients, patients and internal stakeholders by working together to convert enquiries to appointments. What you are responsible for: Answering inbound calls within agreed SLAs and responding to queries directed from various avenues such as live chat, social media and website Booking patients into appointments in line with best practice standards (such as clinic utilisation) identified in the patient journey Converting self-referral opportunities into bookings whilst adhering to governance guidelines and maintaining accurate paperwork to support this Using appropriate questions to understand and determine the patients needs, resulting in first time resolution Transforming general enquiries into appointments through quality conversations, responding and reacting appropriately to buying signals Controlling call times in line with the team control charts, to ensure all conversations are efficient and of good quality Entering referral information on the in-house patient administration system Communicating relevant information to internal and external customers via email in a professional manner Locating information from various relevant sources to be able to progress patient data Maintaining appropriate records and keeping data up to date and relevant Adhering to data protection act guidelines and IGSOC standards