Physiotherapy Administration Apprentice
South Warwickshire University NHS Foundation Trust is one of the top performing organisations within the NHS. Our staff think this is a great place to work and we hope you will agree. We have recently been rated as 'Outstanding' by the Care Quality Commission (CQC) following our most recent inspection.
We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the whole county. This includes our Community Teams in North Warwickshire.
We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity. Over 6000 people work for the Trust and many of them have been here a long time. People find they don’t need to go elsewhere to find a fulfilling career in healthcare.
The first thing you will notice about us is how we take our values seriously. We believe that our values underpin everything we do. If you are interested in a role with us you need to make sure our values match your own.
Our values can be summed up in one sentence. We are ‘Trusted to provide inclusive, safe, effective and compassionate care’. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work.It doesn’t matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.
Probationary Period
All new staff to the Trust will be subject to a standard 6 month probationary period, the details of which will duly follow in your contract of employment.
Equality, Diversity, and Inclusion
South Warwickshire University NHS Foundation Trust is committed to creating and sustaining a positive and inclusive working environment for all our employees. Our aim is to ensure that employees are equally valued and respected and that our organisation is representative of all members of society.We define diversity as valuing everyone as an individual – we value our employees, job applicants, students, patients and visitors as people. This is reflected within our values of being Inclusive, Safe, Effective, Compassionate and Trusted.
Agile and Flexible Working
All our staff will have a work base. However the Trust operates as an Agile Working Team therefore staff may be working from home on a regular basis as required by the service. However, occasionally travel around Warwickshire and into your base will be required so access to your own transport would be helpful.
The Trust also welcome staff to work flexibly and we would welcome the conversation at interview regarding flexible working.
Staff Benefits
The Trust offer a wide range of additional benefits to staff. Anyone who joins us on a substantive basis can assess things such as the Lease Car Scheme, Electronics Scheme, Discounted Leisure and Travel, Cycle to work scheme amongst many others available.
Car Parking
The Trust have recently completed the construction of a multi-storey car park at our Warwick Hospital site which has allowed us to reduce waiting times for car parking passes.
To keep up to date on our latest recruitment activity follow us on twitter @swftrecruit or look us up on Facebook (Recruitment - South Warwickshire NHS Foundation Trust).
Job overview
South Warwickshire NHS Foundation Trust (SWFT) is looking to recruit an enthusiastic and self-motivated apprentice within the Physiotherapy Department based at Leamington Hospital and Saltisford Office Park. This is a fantastic opportunity to develop administrate and customer service skills in the Physiotherapy Department, learning on the job whilst also having the opportunity to obtain a nationally recognised qualification.
The Role
The post holder will be responsible for providing a high quality, comprehensive administrative support to the Physiotherapy Department working alongside team members ensuring a high customer service level is maintained.
Support and training will be provided to enable the post holder to develop their skills in the area. This will be through regular supervision and will attend study sessions and meet with an assessor from the apprenticeship provider to gain an apprenticeship qualification in Level 2 Customer Service Practitioner.
The post is a 15 month fixed term contract on 37.5 hours per week (Monday-Friday) with time for formal study towards the apprenticeship framework and the candidate will be entitled to 27 days annual leave plus 8 statutory holidays.
Main duties of the job
To be trained to carry out all aspects of administration and customer service tasks for the Physiotherapy Department including working with the patient Information systems to administer bookings for appointments etc. organising training events, inputs on to payroll and ordering of physiotherapy equipment.
Working for our organisation
Come and join a Trust rated Outstanding by the CQC. South Warwickshire University NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further.In addition our staff survey results have placed us 4^th in the country for recommended place to work.
We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.
Our values can be summed up in one sentence. We are ‘Trusted to provide safe, inclusive, effective and compassionate care’. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work.It doesn’t matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.
Detailed job description and main responsibilities
Main Duties: To undertake under supervision and with training the following aspects:
General secretarial duties to support the department (listed are some examples but not extensive)
Assisting as administration support for the department
Stock management, reporting and ordering stock across the county for all clinical sites
Dealing with patient enquires, by both face to face and telephone
Managing referrals, appointment booking, waiting lists and discharging patients
Patient Information system management
Communication and Relationship skills:
To have excellent customer service both written and verbal in person, by telephone and email using tact, discretion and sensitivity
Will receive and communicate technical and non-technical information with a range of personnel in the Trust, these will include Managers, clinical staff, estates staff, departmental staff, contractors, patients and members of the public
Keep accurate and complete records consistent with legislation, policies and procedures
To ensure confidentiality of information at all times
Knowledge, Training and Experience:
To undertake and complete required elements of the apprenticeship Standard in the allocated time frame which includes:-- Functional skills (if required)
- End Point Assessment
- Standard assessment criteria
To attend college/study sessions as required
To develop skills, knowledge and experience in all aspects NHS administration through on-the-job training, attending training/study session and completion of apprenticeship framework
To utilise knowledge and skills gained at college/training into practice within the workplace
Undertake Statutory and Mandatory training as required
Analytical and Judgemental Skills:
To use own judgement and problem solve as appropriate under supervisor guidance
Be able to demonstrate an energetic, dynamic and positive approach to challenging situations.
Planning and Organisational Skills:
Work within the limits of own competence and responsibility and refer issues beyond these limits to supervisor or appropriate person
Uses and maintains resources efficiently and effectively
Manage own time and organise own work to meet deadlines
Manage own times to ensure college work completed within specified time frame
To be flexible and supportive member of the team
Physical Skills:
Requires hand to eye co-ordination and manipulation skills
Ability to input data into electronic or paper-based systems
Basic keyboard skills
Patient/Client Care:
Contact with patients either face to face or by telephone during visits to the ward and departments
Responsible for Policy and Service Development Implementation
To adhere to Trusts policies, procedures and guidelines
To comply with departmental policies
To report any area of concern to supervisor or department line manager
To know and understand all duties
Responsibilities for Financial and Physical Resources:
To be responsible for the safe use of all equipment and resources
Responsibilities for Information Resources:
To use paper and computerised system to process and update information in relation to work activities
Freedom to Act:
Although the post holder will need to demonstrate use of initiative, work will be supervised and managed in accordance with Trusts policies, procedures and apprenticeship framework
Physical Effort:
To comply with Trusts Manual Handling policy
There is an ongoing requirement for light physical effort with an occasional requirement for medium physical effort in short bursts. E.g. Dealing with delivery boxes, packing and unpacking of physiotherapy consumables for deliveries to clinics and manufacturers
Mental Effort:
Prolonged concentration is required when inputting data on NHS systems
Emotional Effort:
Incidental exposure to distressing situations whilst working on ward areas or other related departments
Working Conditions:
Normal duties can include working across sites
Professional:
Demonstrate key attitude and behaviour to reflect the Trusts core values, vision and culture
Participate in annual appraisals
Behave in a professional manner at all times
Health and Safety:
To be responsible for working in such a way as to ensure the Health and Safety of yourself, other staff, patients and members of the public
Maintain a safe and tidy working environment
To report any health and safety concerns to supervisor or departmental manager
To use resources as effectively as possible, including equipment
To comply with Trust Fire Regulations
To adhere to Trusts Dress Code/uniform policy
The above duties and responsibilities are intended to represent current priorities and are not meant to be a conclusive list as the role will inevitably vary and develop over time. The post holder may from time to time be asked to undertake other reasonable duties.Any change will be made in discussion with the post holder in the light of service needs.
Person specification
Qualifications
Essential criteria- Must meet Apprenticeship entry level 1 criteria in Maths and English, or equivalent qualifications and grades
- Willingness to work towards Level 2 Customer Service Practitioner Apprenticeship
- Must not have any level 2 qualification in similar subject
- Minimum of 4 GCSE Grade A-C, include English, Maths, or equivalent qualifications and grades
Experience
Essential criteria- Dealing with people
- Basic skills in the use of IT equipment
- Demonstration of previous work experience paid or voluntary
- Understanding of the Data Protection Act & Confidentiality
- Experience of being part of a team
Skills
Essential criteria- Excellent written and verbal communication
- Willingness to learn new skills and apply in workplace
- Demonstrates commitment to role
- Ability to work under pressure and meet deadlines
- Accuracy and attention to detail
Personal Qualities
Essential criteria- Flexible attitude and ability to work as part of a team and on their own
- Motivated and enthusiastic
- Adaptable
- Self-motivated
- Punctual and reliable
Other
Essential criteria- Flexible to work the hours required of the post
- Be able to work in confined spaces, e.g. small store room
- Able to move and handle objects of varying weights
- Able to cope with different working environments
- Able to pass Occupational Health Clearance
- Understands the purpose and structure of the apprenticeship scheme
- Must be able to attend apprenticeship training days (this could include travel to college/training provider location)
- Adheres to dress code
- DBS check
IMPORTANT INFORMATION
Sometimes we get a lot of applications for our roles. On those occasions we might close the job early. If you don’t want to miss out we recommend submitting your application as early as possible.
The Trust use an Applicant Management System called TRAC which helps us manage the recruitment process. All communications regarding your application will come via TRAC (even if you applied via NHS Jobs).
Please check your TRAC account regularly and ensure your email is set up to accept messages so they don't go into your junk/spam folder.
We aim to shortlist all vacancies within 2 days of the vacancy closing, we will get back to all candidates ASAP.
Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including business email address, telephone contact details and postal address.
South Warwickshire University NHS Foundation Trust is an equal opportunities employer who is committed to Equality and Diversity and does not tolerate discrimination or harassment on the grounds of any protected characteristic as defined by the Equality Act 2010.
All South Warwickshire University NHS Foundation Trust sites are smoke free. We feel it’s a great way to help our patients, visitors and staff stay healthy.
The Trust is part of a ‘Foundation Group’ through a strategic alliance with Wye Valley NHS Trust, George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust. This partnership is great for the sustainability of all four organisations and allows us to share learning and maximise opportunities to ensure the delivery of high quality health and care services for our local populations.