Regional Project Co-ordinator

We’re Hiring – Project Coordinator

Location - Manchester

Key Benefits:

• Generous Holidays: Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday.
• Give Back: Enjoy paid volunteering days to support causes you care about.
• Referral Rewards: Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team.
• Social Events: Join in on regular social events and connect with your colleagues in a fun and relaxed environment.

About Us:

Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry.

Job Purpose:

You will be responsible for ensuring seamless implementation, configuration, and optimisation of our products to meet the unique needs of each client.

Requirements

Key Responsibilities:

• To review and understand customer requirements, with a view to kicking off the project within the agreed SLA.
• Execute the project plan alongside project managers, where applicable, ensuring clear and regular communication, with appropriate engagement of all necessary departments involved whilst continually ensuring an exceptional customer experience.
• To actively track project progress, including forecast, appointed and completion dates to ensure projects are delivered as per the requirements and agreed timeline.
• Review feedback from customers and engineers (incl. Surveys and job sheets) to ensure requirements are being met and that any scope or assumption changes are reported back to the account manager, project manager and customer for any necessary change agreements.
• Provide regular and timely updates to any in-house systems to ensure visibility of progress and workload and that project governance is being followed.
• Ensure the timely tracking of risks and issues for each project, managing through to resolution (or acceptable limitation).
• Co-ordinate calls/meetings, with customers, Project Managers, and technical leads as required.
• Escalate any serious issues in a timely fashion to stakeholders, both internal and external.
• Support maintenance and upkeep of any project and departmental documentation/processes as may be requested, needed or in place.
• Collate and finalise all necessary information and data (including serial numbers and any adjustments in costs) to ensure that invoicing is not delayed, and leases can be triggered.
• Ensure connectivity/ports/etc. are ordered through the relevant delivery hub, as and when required, and delivered on time.
• Liaise with Scheduling team to arrange engineering resource.
• Request / raise purchase order numbers via our purchasing system for equipment, third party engineers, accommodation etc.
• Track equipment orders and ensuring that the delivery was successful.
• Actively contribute to, and promote, the use of best practice and continual service improvement within the project team.

• Experience of owning and managing multiple project requirements in an efficient and controlled approach.
• Experience in a customer facing role, managing deliverables for customer and communicating with them throughout the process.
• Proficiency in MS Word & Excel, and maintaining clear and accurate project, customer, and task information.
• Able to provide technical and delivery guidance/expertise/solutions to customers and colleagues.
• Detail oriented with the ability to follow processes as well as create well-written, informative and useable documentation.

• Experience in external / customer facing project coordination.
• Knowledge of Hosted Telephony.
• Experience with Gamma Product portfolio.

• Customer service driven and confident in managing customer communications and expectations through the delivery process. Able to communicate (verbal or written) technical information in an appropriate way that is meaningful to the customer.
• Ability to prioritise workload and deliverables accordingly.
• Takes initiative and is autonomous in managing assigned projects
• Solution driven focused on delivering the best outcome for the customer and Focus Group.
• Collaborative team player – willing to listen and also share knowledge, help to develop ideas and project delivery processes across the team.

Don't worry if you don't meet every requirement—your passion and potential matter to us! If you’re excited about driving business growth and transforming how companies use technology, we want to hear from you.

At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly - we’re here to help.

Ready to make a real impact? Apply now!