Administration Manager
Job overview
The post will be based onsite at Kingston Hospital.
Working as part of the Dermatology & Plastic Surgery leadership team, the key requirements of the job will be to monitor and support the delivery of key performance targets, to provide support to the senior management team, and to provide Strong line management to the PPC and administration team.
Main duties of the job
You will be responsible for the management of the administration function across the services.
You will also be expected to assist and lead in formulation and implementation of service policies, service operating procedures and strategies through efficient use of resources. As part of this role you will evaluate and develop processes and systems to ensure a caring, quality service is provided both to service users and staff.
The successful applicant will need to be organised, methodical, have strong leadership, managerial and coaching skills along with a willingness to develop their role, the administration teams and the needs of the services.
A key component of this role, will be the validation of the Patient Tracking Lists (PTLs)
Working for our organisation
Compassionate - We treat everyone with kindness, understanding and empathy
Inclusive - We are respectful, fair and open, valuing everyone’s unique contribution
Collaborative - We work together across our teams and with our partners and are helpful, positive and supportive
Inspiring - We strive for the best for patients, communities, staff and partners and are always learning and improving
Detailed job description and main responsibilities
Please see attached the job description for more details on the main responsibilities for this role.
Previous applicants need not apply
Person specification
Qualifications
Essential criteria- Educated to degree level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience
- Computer Literacy Course e.g. ECDL
Experience
Essential criteria- Experience of using full range of IT systems and patient data systems, including validation of PTL
- Experience of using Microsoft Office, including Word and Excel
- Experience of using digital dictation systems
Skills
Essential criteria- Accurate data entry, typing and checking skills
- Conflict resolution skills
- Appropriate assertiveness skills
Knowledge
Essential criteria- Understanding of patient priorities and performance targets related to appointments and waiting times
- Good knowledge of speciality specific patient pathways