Senior Administrator for Administration/Reception Team
Job overview
INTERNAL ONLY - This post is open to Berkshire Healthcare NHS Employees Only
This post is for a Senior Administrator for Administration Team for the Community Paediatrics Team at the Child Development Centre at Fir Tree House, Upton Hospital, Albert Street, Slough. Working pattern is Monday – Friday 9am – 5pm. If you would like to be part of a team that supports, the health and well-being for children and young people aged 0-18.We would like you to be part of a team who love the work they do, love being able to help people (who help people), where there is a real team spirit and sense of community, if you answered 'yes’ to the above, then we would love to hear from you!
Not only will you help to create the most incredible customer service experience and be provided an outstanding self-development opportunity. We are looking for an experienced team leader who can manage a small team with strong leadership and IT skills and hold responsibility to provide a well-organised reception service supporting children services.
Main duties of the job- Provide a core reception services for children services supporting various teams: community paediatricians, physiotherapy, occupational therapy, speech and language therapy, nursing team and child adolescent mental health
- Support admin manager with staff roster for reception/administration staff and arrange cover for planned and unplanned absences
- Responsibility for all service referrals and oversee EHCP referrals
- Lead a team environment that supports and encourages learning and development for reception, administration, and temporary staff
- Works in partnership with other teams to streamline and remove duplication of work, seeking common aims to remove any barriers to collaboration
- Deals with customer complaints quickly and fairly, adopting a solution focused approach.
- Ordering stock / non-stock medical supplies for community paediatrics
- Management of medical devices; purchasing and maintenance
- Line management of administration staff inclusive of undertaking appraisals and direct/indirect supervision and support
- You will support the administration manager for the management of the administration function for the Community Paediatric Service
- To provide administration support to senior management, clinical leads, and medical secretary team
- To contribute to development and implementation of service processes and procedures including the creation of standard operating procedures as needed.
Working for our organisation
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.
Our values at Berkshire Healthcare are:
- Caring for and about you is our top priority
- Committed to providing good quality, safe services
- Working Together with you to develop innovative solutions
Your wellbeing is important to us. Some of the benefits of working for us include:
- Flexible working options to support work-life balance
- 27 days’ annual leave rising with service + opportunity to buy and sell
- Generous NHS pension scheme
- Excellent learning and career development opportunities
- ‘Cycle to Work’ and car leasing scheme including electric vehicles
- Access to a range of wellbeing tools and services
- Discounts at hundreds of popular retailers and restaurants
- Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
- Generous maternity, paternity, adoption and special leave
- Free parking across Trust sites
Detailed job description and main responsibilities
The “must haves” for this role:
- Ability to lead/support administration team
- Strong Information Technology skills
- Strong customer service skills
- Ability to work collaboratively with colleagues and teams
For further information about the role, please see attached job description and person specification.
We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.
We’re committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award.Reasonable adjustments will be provided to candidates as needed.
We welcome a conversation about flexibility and any other questions you may have. Please do not hesitate to call: Indy Malhi on 07774 609441 or email: [email protected] who will be delighted to help.
Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.
Person specification
Education/Qualifications/Training
Essential criteria- Level 4 Business or Administrative qualification e.g. NVQ or able to demonstrate an equivalent level of knowledge, skills and experience.
Continuous Professional Development
Essential criteria- Evidence of ongoing personal Development.
- Knowledge and experience of the NHS and local health and social service functions
- Experience of using RIO system, P2P, Medical Device Inventory, DAC, TPRO, Docman, and Envoy Post.
Previous Experience
Essential criteria- Significant and demonstrable experience in either a PA or Senior Administrative role during which the post holder will have developed relevant knowledge and Skills
- Experience of organising and managing meetings/events and multiple diaries
- Experience in healthcare settings
- Confidentiality and tact necessary for dealing with the complex and sensitive information
- Experience of managing data for performance and reporting purposes
- Understanding of personal accountability
- Experience of line management and supervision of staff including performance and absence management
Knowledge, Skills & Abilities
Essential criteria- Intermediate to advanced keyboard skills ensuring a high level of concentration, accuracy and speed
- Sound knowledge and proficiency in the use of Microsoft Office – Outlook, Word, Excel, PowerPoint
- Ability to effectively prioritise and manage a varied and demanding workload to meet urgent deadlines
- Ability to clearly present information both verbally and in writing
- Able to use initiative and demonstrate ability to work without direct supervision
- Proven ability to take and produce accurate minutes of meetings
- Able to communicate with a wide range of stakeholders – patients, public, clinical and managerial
- Ability to gather data, compile information and prepare reports
- Ability to organise resources and establish priorities
- Ability to develop, plan, and implement short and long range goals
- Ability to develop and maintain record keeping systems and procedures
Additional Requirements
Essential criteria- Strong Interpersonal skills.
- Adaptability/ flexibility to work in a changing environment with high level of resilience.
- Able to work with a high degree of autonomy to deliver service outcomes in a timely manner.
- Effective communicator, with the ability to work using own initiative
- Able to travel to sites across Berkshire
- Occasional flexibility in hours worked
These are the values that we live by at Berkshire Healthcare:
- Caring for and about you is our top priority
- Committed to providing good quality, safe services
- working Together with you to develop innovative solutions
We welcome people who share these values to come and work for us.
Please find attached the behaviour framework that underpins these values for this job role.
At Berkshire Healthcare, we foster an inclusive workplace where everyone belongs.
Watch our careers video to learn more.
We welcome talent from all backgrounds and offer guaranteed interviews to disabled applicants and armed forces community members who meet the minimum criteria.
Please note we may close positions before the advertised date.
If you need help with your application, please contact us on [email protected]
Once you have applied, please check your email regularly for updates. All appointments are subject to NHS Employment Checks, and false information may result in withdrawal of offers. For information on how we store your information, please review our privacy statement.
No agencies, please.