Area Housing Officer
Broxtowe Borough Council is looking to recruit a Housing Officer to help deliver and improve its Housing Tenancy Service. As a Housing Officer, your role will include daily contact with customers and you will assist them with their housing and tenancy issues.
You will manage tenancies and tenancy issues, an anti-social behaviour caseload and you will also manage a neighbourhood patch within the Borough. The key focus of the team and the role is to improve the quality of neighbourhoods, to sustain tenancies and to deal effectively with estate issues and issues of anti-social behaviour that may arise.
You will work as part of team of Housing Officers delivering this service. The ability to work as part of a team but also to manage your own caseload is important, particularly as the role involves spending a lot of time working remotely out on your patch within the community.This will entail you being required to undertake reactive visits when necessary to respond to urgent tenancy matters throughout your patch or if necessary within the wider Borough, this will require you to have access to your own transport as these visits will be at short notice and of an urgent nature.
You will need to work closely with other departments and agencies to achieve positive results for customers and to improve neighbourhoods and you will also need to be able to communicate effectively with customers, both verbally and in writing, some of whom will be suffering difficulties because of their personal circumstances.Therefore, an ability to communicate with a wide range of audiences and build relationships is important.
We’re looking for an individual who has proven experience of:- Working in a housing department or related setting
- Working with customers
- Working with vulnerable people
- Experience of managing their own caseload
- Experience of working under pressure and with constantly changing priorities
- Strong communication skills, both verbally and written
- Someone who will represent our values and behaviours
- Access to own transport
For an informal chat about the role, please contact Rachel Crompton, Tenancy Services Manager on 0115 9173548.
Please quote reference No: H63Closing date: 13th October 2024
Expected interview date: week commencing 28th October 2024
Why join us?
The Council has five GREAT values which represent our standards and expectations of how we’ll work.
As a disability confident employer and an organisation that is committed to equal opportunities, we welcome applications from all sections of the community.
The Council embraces flexible ways of working to ensure that we can attract the best talent and experience and get the most from our employees. Whilst meeting the needs of our residents is a priority and we can’t guarantee we can accept all flexible working requests, we are happy to discuss your options when you apply for a job with us.
As a Broxtowe Borough Council employee you can enjoy many benefits including a generous pension fund, loyalty awards and family friendly policies to help you balance your work and family life, as well as discounts and offers as part of our employee benefits scheme.You can read more about these at www.broxtowe.gov.uk/jobs
We Offer- a generous annual leave entitlement.
- gym membership discount at L Leisure
- access to a benefits package offering discounts on supermarkets, cinema tickets, high street and online retailers
- This is a permanent role based at the Council Offices, Beeston, but office and remote working in the Borough is possible and encouraged within the role
- Working hours are 37 hours per week, with business hours Monday to Friday 8.30am – 5pm
- There will be a requirement to work outside of office hours on occasions and you will need to visit properties and neighbourhoods within the Borough regularly and at short notice
- Training to help you in the role is available
- Travel across the Borough is essential, and mileage will be paid