Housing Officer
This role is offers Hybrid working. The Housing Officer will be responsible for providing a high quality housing management service to local residents, and support people to sustain their homes and quality of life. You will be the principle point of contact for a local area, estate or patch of residents, and ensure the conditions in the area are well maintained.
This role requires in-depth knowledge of housing legislation, and experience working closely with members of the public. Requirements
Previous experience working in a similar role, as a Housing Officer is essentialKnowledge of housing legislation, policies, and procedure
Experience of dealing with a complex casework both in person and in writing
Experience of providing good tenancy, housing and leasehold advice, and knowledge of best practice and compliance proceduresExcellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
Role Expectations
Provide a high quality housing management service which deals with tenancy and leasehold management services within the local social housing stockProvide advice for safeguarding and health and well-being on a wide range of issues including housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills and the promotion of personal independence
Profile tenants at risk of failing tenancies and develop support plans with clear outcomes, and conduct regular reviews to increase likelihood of sustaining their home
Maintain effective planned schedule of visits and inspections, and identify requirements across the local area
Develop working relationships with colleagues, as well as key partners including statutory services, local landlords, and other housing organisations
Manage nuisance and anti-social behaviour case work
Maintain Records: Accurately record all casework in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed
The pay range for the role is £19.46 per hour LTD company rate. The PAYE equivalent is £16.59 per hour, inclusive of holiday.If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk