System Engineer

About Our Client

This firm is a global player in the financial services industry. It provides a diverse suite if services and is noted for its commitment toinnovation. This role will be supporting the London office

Job Description

• Perform Level 1 and 2 support as required: handle incoming help requests from end users via both telephone and e-mail in a courteous manner.
• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications.
• Build rapport and elicit problem details from customers.
• Identify and learn appropriate software and hardware used and supported by the organization. Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs

• Minimum of 4 years of technical experience performing desktop support and systems administration , including troubleshooting workstation and operating system problems and repairing hardware.
• Experience with office administration and data feed services (such as Reuters or Bloomberg) preferred
• Previous experience in supporting trading users is a plus.
• Familiarity with Windows 10 & 11 , Microsoft Office 365, ServiceNow, SCCM/Intune and Citrix XenApp/XenDesktop
• Ability to determine nature of hardware/software problems either via telephone or in-person and choose appropriate method of resolution.

What's on Offer

£250-£300 Per Day

6 Months Contract Day Rate.