View Jobs Description - Liverpool - ref. k35552319
We are looking for dynamic individuals that put great customer service at the heart of everything that they do. Using your creative nature & personality, you will work alongside the team & lead by example to drive their performance in delivering excellent customer service in all interactions, & profitability through driving sales & minimising wastage.
Responsibilities of an F&B Supervisor:- Being able to confidently communicate all our food and beverage offerings available to customers.
- Accurately dealing with all payment transactions (cash, card and room charging) in the correct manner according to company guidelines.
- Providing a warm and welcoming service at all touch points with the guests ensuring that any queries or requirements are dealt with accordingly.
- Managing day-to-day staffing needs, planning and assigning work and contributing to setting performance and development goals for team members
- Ensuring the team deliver on quality and guest satisfaction goals - making sure you all maintain a high level of guest satisfaction
- Previous experience in a food and beverage supervisory/team leader position
- Attentive, professional customer service skills
- Experience of processing payments (ideally on Micros) would be advantageous
- As the position covers breakfast, M&E functions or dinner service, the right candidate would need to be available for a variety of shifts over mornings and evenings, sometimes into the early hours
About the Hotel
Housed in the magnificent Grade II listed Central Buildings, dating back to 1884, the beautifully restored boutique hotel is steeped in history. The Beatles-inspired hotel features elegantly furnished and individually decorated rooms with specially commissioned artwork.
The hotel’s flagship restaurant, Blakes, is named after pop artist Sir Peter Blake who created the artwork for the cover of the Sgt Peppers album cover. Guests can indulge in a delicious meal whilst surrounded by wall to wall Beatles artwork.The hotel has 2 bars, Bar Four, one of Liverpool’s premier cocktail bars and The Lounge & Bar which hosts some of the city’s top acoustic musicians every Friday and Saturday night.
About the Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.Properties under the group are placed into four collections; Leng’s Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests
For youWe offer a benefits package including:
- Group Personal Pension Plan
- Life Assurance
- Meals Provided on Duty
- Employee Discounted Accommodation
- Employee Discount on Food & Beverage and Hotel Restaurants
- Length of Service related holiday scheme
- Long Service Awards
- Employee of the Month / Year
- Recommend a Friend Scheme
- Subsidised Car Parking (if available)
.... as well as real opportunities to develop and gain promotion within the industry.
We are an equal opportunities employer.In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.If this sounds like the perfect opportunity for you then please, apply now!
Job Types: Full-time, PermanentPay: £25,355.20 per year
Additional pay:
- Tips
Benefits:
- Discounted or free food
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Overtime
- Weekend availability
Reference ID: FBSUP0322HDNIND