Ward Clerk - Rehabilitation and Recovery Unit
Shropshire Community Health NHS Trust believes in fairness, equity and above all values diversity in all aspects of its work, as a provider of health services and as an employer of people. We provide visa sponsorship to applicant who require a visa to work in the UK, providing the role you’ve been recruited to meets the requirements set by the Home Office.
From 4 April 2024 overseas workers requiring a general Skilled Worker Visa (such as data analysts, IT and finance professionals, etc) but sponsored by an NHS organisation will need to meet the new salary threshold of £38,700. In addition, applications to the Health and Care Visa route for those occupations paid by NHS bands that are on the immigration salary, a list of skilled jobs which have lower salary requirements, will need to meet the national pay scale for their role or the new minimum salary threshold of £23,200 (whichever is higher).We advise that you check that the role you wish to apply for meets the requirement for sponsorship before applying.
Further guidance on eligible roles can be found here- https://www.gov.uk/health-care-worker-visa/different-salary-requirements
Job overview
Within STW, the ICB, SaTH & SCHT are committed to integrating to provide improved seamless pathways of care for patients. This is an exciting time to join Shropshire Community Health NHS Trust as we work in partnership with The Shrewsbury and Telford Hospital NHS Trust – our Acute Partners.
This is your opportunity to join us and be part of the next step in this journey with the introduction of our community sub-acute wards.
We are recruiting to a variety of roles working as part of an innovative MDT. You will be working for Shropshire Community Health NHS Trust with your base at either The Royal Shrewsbury Hospital or The Princess Royal Hospital.
This is an exciting opportunity to make a difference to the care of patients enabling them to step down to their normal place of residence faster.
There is an expectation to cover both sites where deemed necessary so ability to travel easily between is essential.
Please note this vacancy may close early if a high volume of applications is received, we advise you submit your application early to avoid disappointment.
Main duties of the job- To provide full administration and clerical support to the ward multidisciplinary team.
- To be the first point of contact in welcoming and answering patient/visitor queries on the ward.
- To take a lead role in maintaining accurate patient notes and data on the trust electronic patient administration systems at all times.
- Answer telephones, dealing courteously, efficiently and sympathetically with calls and personal enquiries, referring to nursing staff as appropriate.
- Provide a reference point for the rehabilitation ward for all queries connected with the ward, dealing with these enquiries in the first instance and referring them appropriately where necessary pleasantly, efficiently and sympathetically.
- At the discretion of the nurse in charge, communicate appropriately with other departments e.g. telephoning patient referrals to consultants, follow up ultrasound, x-ray results etc.
Working for our organisation
Shropshire Community Health NHS Trust provides community-based health services for adults and children in Shropshire, Telford and Wrekin, and some services in surrounding areas too. These range from district nursing, health visiting and running four community hospitals through to providing very specialist community care through talented and dedicated staff.
Patients, carers and the public play a vital role in helping us to develop and improve our services and we are constantly looking for ways to work with local communities, patients and the public to innovate and improve. Have a look at the Have Your Say section of our website to find out how you can feed back your experiences and help us to continually improve.
Shropshire Community Health NHS Trust is an exciting place to work. It offers a wide range of employment opportunities for many people.
Shropshire Community Health NHS Trust positively encourages applications from all areas of the community, regardless of age, gender, ethnicity, disability, sexual orientation or religious beliefs. We are committed to ensuring people who work for the community trust have a good working life - and a good work life/home life balance.
Detailed job description and main responsibilities
Please see the Job Description and Person Specification attached for further information on the role.
Person specification
Training & Qualifications
Essential criteria- GCSE grade C or above in English language and Maths or equivalent
- ECDL or able to demonstrate equivalent standard
Experience
Essential criteria- Substantial relevant clerical experience e.g., customer care, keyboard skills, organisation.
Knowledge & Skills
Essential criteria- Professional telephone skills / manner
- Excellent face to face verbal communication eg with potentially anxious and distressed patient and visitors
- Working knowledge of computerised systems and ability to learn quickly
- To work effectively alone or as part of a team
- Good writing skills - message taking / document completion
Other
Essential criteria- The ability to meet the travel requirements of the post