Clinical Systems Senior Support Officer

Job overview

We are currently looking to recruit an enthusiastic, passionate and highly motivated Senior Clinical Systems Support Officer to join our Clinical Systems Team in supporting the Trusts core clinical systems. This is an interesting and varied role that will provide the day to day support and administrative duties for key clinical systems across the Plymouth Health Community.

The role will be expected to undertake system administration tasks as directed by the Clinical Systems Application Manager as well as line managing Clinical System Support Officers.

The post holder will also provide general system support and maintenance for all clinical systems which fall within the responsibility of the Clinical Systems Team.

The ideal applicant should have the ability to work unsupervised with a willingness to learn new system functionality in a short time frame. The applicant must also have excellent working proven knowledge of at least one of the Trusts clinical systems and the confidence to participate and facilitate meetings with members of staff at all levels.

Main duties of the job

The post holder may directly manage members of staff.

The role will be expected to undertake system administration tasks as directed by the Clinical Systems Application Manager.

There will also be an expectation for this role to help provide general system support for all clinical systems which fall within the responsibility of the Clinical Systems Team, Including but not limited to Solventum Voice Recognition, iPM, iCM, e-Referrals Service, eDischarge, RAPA, SALUS, Intouch (check-in and e-outcomes), Docman, Attend Anywhere, SeeEHR, EPMA, Nervecentre and possible other in-house software developments.

This is an interesting and varied role that will provide the day to day support for key clinical systems within the Trust.

***Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***

Working for our organisation

It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

Detailed job description and main responsibilities

System Support

1. The post holder will assist to co-ordinate the continued system maintenance for all clinical systems which fall within the responsibility of the Clinical Systems Team, Including but not limited to Solventum Voice Recognition, iPM, iCM, e-Referrals Service, eDischarge, RAPA, SALUS, Intouch (check-in and e-outcomes), Docman, Attend Anywhere, SeeEHR, EPMA, Nervecentre and possible other in-house software developments.
2. Support the Team in the development of the full functionality of all the above systems in the workplace for the Trust.
3. To have expert knowledge and to be able to offer advice on all aspects of the above systems and to disseminate that learning within the community.
4. Liaise with departments, users and system suppliers on issues that arise as part of the operational process.
5. Chair/support any clinical systems working groups, user groups and forums and follow through actions as directed
6. Ensuring regular communication about the above clinical systems to key stakeholders and users across the health community,
7. Analyse, investigate and assist in the resolution of operational and technical issues relating to the above clinical systems.
8. To assist in the testing of clinical systems upgrades / new functionality / releases as directed. This will include testing pre, during and post all upgrades, which may involve working out of hours to support the Trust, as directed
9. Contributes to the development of long term clinical system development plans & policy for the health community
10. To work as part of a multi-disciplinary team, influence others and see the vision of the NHS Digital through the continued development of clinical systems.
11. Contributes to meeting the Trust key targets by adapting functionality within the systems following consultation with key stake holders.
12. The post holder will follow the IM&T change procedures and will create change control records for system changes following recommendation and agreement with all parties.
13. The post holder will assist with the configuration of systems following appropriate training.
14. The post holder will be expected to deputise for their immediate line manager

1. Knowledge and understanding of Information Governance standards in relation to the above clinical systems.
2. Determine clinical system access levels for users to determine training requirements and communicate these requirements to the appropriate departmental managers.
3. Grant access to the system by the allocation of passwords ensuring that the appropriate training has been completed to a satisfactory standard and according to the relevant Trust and National Security Guidelines.
4. Maintain all clinical systems user databases.
5. Carry out regular monitoring and auditing of password usage and user rights and regularly review access rights, ending accounts when no longer required.
6. To liaise with the Information Governance team and to assist in confidential investigation(s) and audits relating to possible security breaches of any of the above clinical systems.

1. Where appropriate, to provide practical hands on support by undertaking training for end users in the use of the above clinical systems, liaising with the Clinical Systems Training Team as required.
2. Identify training needs for staff from all designations and forwarding this information to the Clinical Systems Training Team as appropriate
3. Ensure that the various e-learning packages are current and accurate liaising with the Clinical Systems Training Team as appropriate.

1. The post involves communication and liaison with all levels of staff and IM&T users both within the Trust and elsewhere in the NHS. It involves communication and liaison with IM&T Department staff, external organisations and other agencies.

For further details please see check the attached JD&PS.

Person specification

Qualifications

• Degree or equivalent in-depth demonstrable experience in the relevant field with specialist proven knowledge of the appropriate D&I systems or programme of work
• A proven understanding (e.g. certificates of competence / attendance) on courses or qualifications of the following Microsoft Packages: Word, Excel, PowerPoint, Outlook

• A proven understanding (e.g. certificates of competence / attendance on courses or qualification of the following Microsoft Packages: Access, Project

Proven Knowledge and Demonstrable Experience

• An demonstratable experience of patient processes (e.g. typical patient journey from referral to discharge
• An demonstratable experience of hospital information systems (where / how they fit in)
• An understanding of the NHS Plan, with particular reference to Health and Social Care Information Centre.
• Proven knowledge and understanding of ICT System Security legislation and the basic principles of the UK Data Protection Act 2018/UK General Data Protection Regulation (UK GDPR) or Data Protection legislation
• Direct Line Manager responsibilities with proven HR demonstrable experience

• Proven knowledge of Primary Care work and priorities
• Clinical demonstrable experience of a primary or secondary care setting

Aptitude & Abilities

• Willingness to learn
• Verbal/written communication to include report writing and Negotiation / Influencing skills
• Presentation skills – ability to compile and present information to a group of individuals
• Ability to deal with patients & clinical issues, when supporting systems within a clinical setting
• Able to analyse complex D&I and policy issues and plan an approach to resolve or deliver a way forward

• An understanding of Change Management Techniques
• Previous demonstrable experience of training end-users of a system

Disposition/Attitude/Motivation

• A good communicator with excellent interpersonal skills. Able to interpret complex issues and widely disseminate these through the health community
• Sensitivity, tact, diplomacy and confidence
• Innovative, enthusiastic & positive
• The ability to work on own initiative as well as part of a multi-disciplinary team

PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY INCLUDING YOUR JUNK FOLDER.

If you need support with the online application process or require reasonable adjustments with the application and/or interview process please contact the Recruiting Manager for this post.

We recognise that work life balance is important for our colleagues and so we invite requests from applicants about less than full time/flexible working for our advertised roles. We recommend contacting the manager of the role prior to applying and we commit to giving requests full consideration.

We welcome and encourage applicants who identify with all protected characteristics to apply for our roles. We believe that diversity strengthens our teams and improves our patients' experience. At UHP we aim to create an inclusive workplace and hospital where everyone feels they belong and included.

It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

Providing false information is an offence & could result in the application being rejected or summary dismissal/police action if an applicant is successful.

This is an automated process & the information will only be used for these purposes prior to your taking up the position with us.

For Doctors Roles:

Unsolicited CVs and Candidate Profiles/Details

University Hospitals Plymouth has a commitment to sourcing candidates directly and as such we do not accept speculative CVs from agencies.

We do, however, work with a defined list of preferred HTE Framework suppliers who may be invited to support us in sourcing candidates for particular roles.

In line with our preferred supplier list, we only pay agency fees where we have a signed agreement in place and an agency has been instructed by a member of the Trust’s Medical Workforce team.

We do not pay agency fees where speculative and unsolicited CVs are submitted to the Trust or Trust employees by any other means than the official route above. Where this is not observed the Trust reserves the right to contact these candidates directly and initiate discussions without payment of any agency fee.

Any candidate details (whether written or spoken) or CVs that are referred directly will not constitute an introduction. The Trust will under no circumstances be responsible for any recruitment fees in relation to these contacts.

Submission of any unsolicited CVs, candidate’s details and/or proposals to the Trust will not be considered further and will be deemed evidence of full and unlimited acceptance of this Agency Protocol.

In order to establish and maintain good working relationships with the Trust’s agency suppliers, we ask that this Protocol is adhered to and thank you for your co-operation.