Health Records Clinic Prep Clerk - Torquay - ref. b020515

Job overview

Health Records Clinic Prep Clerks

Band 2 – Health Records Department

Torbay Hospital – 37.5 hours

Fixed Term 9 months

Health Careers |

Main duties of the job

Duties will include the responsibility for preparing and sending casenotes out for clinic appointments to Torbay and Community Hospitals, communicating with secretaries, looking for missing referral letters and tidying up the hospital records.

There is also the expectation to work in the Health Records Library as and when required.

Excellent communication skills are essential along with strict time management and prioritisation of work. This job involves working to tight deadlines along with working well as a team. Maintaining patient confidentiality is imperative within the role.

Knowledge of IT is preferred but training and support will be provided throughout all aspects of this role.

Working for our organisation

We are a large, friendly team of approximately 70 full and part time staff, all with varied responsibilities. Everyone in the team contributes to the success and growth of the department.

Why work with us - 1 (pagetiger.com)

• Locate, prepare or create new/temporary case notes for specific outpatient clinics within Torbay and South Devon NHS Foundation Trust, in accordance with the agreed Trust policies and procedures
• Printing daily clinic lists
• Updating and maintaining the Patient Administration System (PAS)
• Maintain confidentiality at all times

Please refer to your suitability to the post in your supporting information from the role requirements or person specification.

Person specification

Knowledge and Experience

• Excellent communication skills and telephone manner
• Ability to handle patients, staff and visitors with tact and efficiency
• Excellent attention to detail
• Ability to work as a part of a team

• Working knowledge of PAS (Patient Administration System)
• Previous experience of data input in a similar role

Qualifications and Training

• Basic knowledge of computerised systems
• Keyboard skills
• Good level of general education

• NVQ2 Customer Care or equivalent

You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, we are proud of our investment in our staff both in terms of developing potential career skills and valuing people.

If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a ‘Staff Carers’ policy which includes flexible working where possible and a Carer’s Passport scheme that links you into support and discounts.

• We reserve the right to close vacancies early if we receive a high volume of applications. Please apply promptly
• Please read the job description and tailor your application to reflect the role
• Correspondence will be via Trac, text and email. Please check your email and Trac account regularly.
• Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band
• If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion
• It is your responsibility to assist us in the timely receipt of appropriate references

If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.