Compliance Officer
The Company
We're a housing association that provides more than 60,000 people in Sunderland with a place they can call home. We're a values-driven organisation, with a clear vision, a social purpose and a commitment to investing in people, place and property.We believe everyone has the right to live in a good quality home they can afford and invest millions of pounds every year in keeping our existing homes safe, secure, and compliant.
We're also playing our part in addressing the UK housing crisis locally, by building hundreds of new, modern and contemporary homes for rent in Sunderland - homes that meet the needs of local people. Not only do we provide vital housing - we support our tenants, residents and communities by investing in services that help people live their best possible life.
This includes helping people to work, victims of domestic abuse and anti-social behaviour, young people to live independently, as well as a wellbeing service that supports our elderly tenants and residents.About the role:
We are currently recruiting a Compliance Officer to join the Planning and Business Service team within our Gas department.
The role is to provide comprehensive administrative support and complete administrative activities as needed in relation to the delivery of the Planning and Business Services end to end processes including reporting, collation of information and housekeeping.
You will act as a subject matter expert and work autonomously in your areas of responsibility. You must Ensure all activities are completed in line with agreed KPIs.You will need to provide support to our Managers, Customers, Call Handlers and Operatives and always deliver high customer service.
The role is subject to a basic DBS paid for by Gentoo.
Key responsibilities will include the following, a full job description is available to view at www.gentoogroup.com/careers
Principal Accountabilities
Complete and be accountable for administrative and data input activities in line with agreed processes and ways of working ensuring a customer focused approach and delivery of an excellent customer experience.Update systems with information (e.g. raising, cancelation, deletion & scheduling jobs, follow on work etc) and documentation (e.g. certification etc). Ensure all data input is completed accurately and in a timely manner.
Complete scheduling activities as needed ensuring jobs are allocated in the most effective way and in line with priority (maximising productivity and customer experience). Monitor jobs in diaries including job duration against standard minute values and ensuring job priorities and timescales are met.
Complete cyclical (daily, weekly, monthly & annual) checking and housekeeping activities (including data cleansing) to ensure accuracy of data and identify potential issues - escalating issues as needed to Property Maintenance Managers.Support Managers in communicating with Operatives and booking / co-ordination of non-trade related appointments e.g. van servicing, training etc (liaise with Planners as needed).
Complete reporting and collate KPIs as needed to assist in the delivery of an effective and efficient service for our customers.
What we are looking for:
Experience of: Being organised and adaptable with the ability to plan and organise your own workload and meet deadlines
IT Skills. Experience and Qualifications Work experience in a similar role ideally within a highly regulated business.
Excellent customer service, communication and interpersonal skills when supporting customers and colleaguesSkills and Knowledge Proven accurate and efficient administrative and data input skills.
Knowledge of:
Understanding of Group policy and procedures as needed and a basic understanding of compliance requirements within the Group
Excellent computer skills including Microsoft packages as well as being able to confidently navigate around in house systems
Some of our great benefits include: 31 days annual leave (plus bank holidays) with an option to purchase up to 5 additional days per year.
- 30 pm finish on a Fridays
Flexible and hybrid working.
Free Health Cash Plan, with cashback for dental, optical, physio, wellbeing therapies and more, with some free child cover.Access to private healthcare through the Health Cash Plan.
Competitive Aviva pension scheme - Gentoo will contribute up to 10% based on your personal contribution.
Salary sacrifice electric vehicle scheme
Enhanced family-friendly leave
Car mileage allowance if you use your personal vehicle for business purposes.
Life assurance cover to the value of 3 times your annual salary.