Development Service Delivery Manager | Mersey Care NHS Foundation Trust

How would you like to beinvolved increating innovative solutions that directlybenefitclinical staff and patients within the NHS?In theInformatics Merseyside Development Service,we use a variety of platforms to develop software applications and interfaces, supporting multiple NHS organisations.

We are looking for awell organised and enthusiastic individual towork with our management team as aService Delivery Manageron a12-month fixed term contract.This is a new role within the team,giving you theenviable opportunity to shape it as your own.

For more information about the role, and about Informatics Merseyside, we will be hosting a brief and informal virtual session on Microsoft Teams, that you are invited to join. Please email Catherine Diaz, Development Service Solutions Manager (Catherine.Diaz@imerseyside.nhs.uk) if you would like to be invited to join this session.

What we can offer:

• Hybrid Working
• Role based training
• Continued personal and professional development
• Consideration of requests for Flexible working arrangements
• Access to NHS staff discounts scheme
• Minimum of 27 days annual leave plus bank holidays, depending on length of service this may increase.
• The opportunity toparticipatein the NHS pension scheme

Shortlisting planned for: 14 November 2024

The Service Delivery Manager willmanage theday-to-dayworkplan for the IM Development Service,ensuring thatalldevelopment work is carried outtoan agreedscope, within agreed timescales, deliveringanticipatedbenefits.Wherethere is a risk of thisnotbeingthe case, thepost holder willlead onmitigating activities and manageescalation and communication asappropriate.

The role willbe highly visible to external stakeholders,providing a link into the development servicefor partners and customersand managing communication.We are therefore lookingfor someonewithsignificant experiencecommunicating witha variety of stakeholders.

The successful candidate willalso lead on quality assurance of new developments, managing testing,deploymentand transition into “business as usual” fornew solutions.

Informatics Merseyside is an NHS shared serviceproviding digital services and support to health and care organisations across Cheshire and Merseyside and beyond. This includes major acute and specialist trusts, community and mental health services, generalpractitionersand Primary Care Networks (PCNs), Integrated Care Systems (ICSs) and wider NHS service providers, networks and public bodies including NHS England.

Established in October 2006, we have over sixteen years of knowledge and experience in harnessing the benefits of digital technology to enhance ways of working to support better care, improve health, and enable people to live life more independently.

Hosted by Mersey Care NHS Foundation Trust, we employ over 300 digital professionals, as well as clinical informaticians, who share our values and strive for exceptional service.Over the years we have spentsignificant timeand effort engaging with our colleagues and wider stakeholders to build a successful organisation with a reputation for being warm and welcoming and this is just one of the reasons that we have so many long-serving staff.

We are committed to the personal and professional development of our colleagues (both through working in our services and through structured development programmes) and work proactively to support their health and wellbeing through a range of workplace policies and initiatives.

The objective of the Informatics Merseyside Development Service is to develop digital solutions through collaboration and innovation. We are a high performing team, consistently looking to evolve our best practices, knowledge, and skills to provide innovative digital solutions to our partners and customers.

The requirements now are increasingly for advanced custom development capabilities, using an array of platforms, languages, and technologies.

The Development Service Delivery Manager will work with a range of stake holders (both internal and external) to ensure that developments are delivered to support our partners and customers objectives. The post holder will be responsible for the delivery of solutions across all partners and customers, ensuring that all development work is completed within agreed timescales to the appropriate specification, managing quality assurance and deployment.

1. Manage the development lifecycle, from capturing and documenting Partner and Customer requirements (including generating proposals and organising software demonstrations), prioritising work alongside competing demands, through to the delivery and transition to “business as usual” support.
2. Receive and assess complex enquiries and requests for service from IM Partner Organisations, Customers and potentially other Trusts and transition those requests into the development lifecycle as appropriate.
3. Interpret and communicate complex and highly technical issues to non-IM&T or technical staff, both internally within IM and externally within POs and Customers. Also to be involved in SLA meetings as appropriate and negotiations with third parties.
4. Support the creation of designs and mock-ups for new solutions.
5. Manage small teams on quick turnaround projects to create highly interactive applications and products, which includes customer projects, core technologies and internal product development.
6. Collaborate with the development team to identify ‘user acceptance criteria’ to gain Trust sign-off of work items, and manage the quality assurance (QA) and testing of solutions to ensure that they meet the agreed criteria.
7. Take responsibility for the testing of solutions, ensuring cross-browser, cross-platform, and/or cross-device compatibility and compliance to specified standards such as accessibility standards in the user's region or domain
8. Manage the deployment of solutions into a production environment, supporting the definition/ implementation of, and adherence to, appropriate change control processes.
9. Identify and document benefits delivered through development work, carrying out research where necessary to quantify achievement.
10. Contribute to continual improvement by suggesting improvements to user interface, software architecture or new technologies and ‘author’ business cases and make recommendations to POs and Customers to support Innovation and the implementation of the latest technologies.
11. Implement project management methodology to control and manage risks; issues; quality; delivery of developments on time and within budget. Providing regular highlight reports and working effectively across multiple teams. Feed into the process of internal IP development.
12. Ensure that their own knowledge/skill set and that of the team remain up to date.
13. Act as a role model to others showing a passion and commitment to the role and be an example of living up to the organizational values and behaviours.
14. Provide IM&T service advice to inform IM and PO strategic business planning.
15. Encourage the adoption of Agile approaches to solution developments.
16. Ensure that all deliverables are compliant with the appropriate standards
17. Contribute to continual improvement of the Development Service as part of the management team, by suggesting improvements to processes and contributing to strategic decisions related to the service.

This advert closes on Wednesday 13 Nov 2024