Digital Programme Support Officer
Job overview
This role has been assessed against the eligibility requirements for a skilled worker visa, we regret to inform you that we will be unable to consider applications from individuals who require sponsorship due to the post being ineligible because the role does not meet the necessary salary thresholds.
We are seeking a highly motivated and enthusiastic individual to join our proactive and agile team to assist in meetings, reporting, and stakeholder management for BNSSG ICB's digital portfolio. You will be working closely and effectively with project leads, senior responsible officers and stakeholders across BNSSG.
This vacancy may close early due to high application numbers.
Main duties of the job
BNSSG ICB has an ambitious digital transformation portfolio, with the aim of delivering our strategic objectives for our population. This role will play a key role in supporting the delivery of this aim through an ability to develop excellent working relationships in order to support key digital projects through their lifecycle, developing project documentation and assisting in key meetings.This role will develop and maintain reporting processes, and work closely with the portfolio management office (PMO).
Working for our organisation
We are committed to creating an inclusive organisation that promotes and values diversity. We know from experience that different ideas, perspectives and backgrounds create a stronger, more creative workplace that helps us to deliver the best services.We welcome applications which represent the rich diversity of our community; from people of all ages, disabled people, all genders, people from ethnic minority groups, LGBTQ+ people, people with diverse gender identity and expression, people from all religions and beliefs and other diverse characteristics, and we have processes in place to ensure that all applications are treated fairly and consistently at every stage of the recruitment process.
Detailed job description and main responsibilities
The Programme Support Officer (PSO) is responsible for the following
Providing programme management support for delivery of the BNSSG Digital Strategy
Responsible for supporting projects through the ICB’s Design and Gateway control processes and undertaking project tasks as requested by Design leads, or Head of Programme Management Office (PMO). This will include the development of project documentation and reporting and monitoring risks and key milestones across the whole gateway process.
Ensuring that Digital programme management documentation is established, maintained and up to date and that reports and wider programme documentation is high quality and widely accessible to key stakeholders
The PSO will develop and maintain the portfolio governance plan for the delivery of each assignment and in partnership with the PMO track the impacts of each initiative to feedback into improved processes.
Person specification
Knowledge, Training and Experience
Essential criteria- Professional knowledge acquired to degree level or equivalent.
- Experience in programme or project management.
- High proficiency in using Microsoft 365 and/or other software applications to enable business improvement.
- Information Management & Technology experience and specialist knowledge.
- Proficiency in Benefits Management and/or Benefits Realisation.
- Experience in Requirements Management.
- Experience in managing Design processes.
- Experience in Process Mapping, using Microsoft Visio or other digital tools.
Communication and stakeholder engagement skills
Essential criteria- Excellent communication and collaboration skills, with the ability to draft high quality project documentation, present reports and influence stakeholders.
- Must be able to present technical information to non-technical audiences, using a variety of media.
- Experience of building productive relationships with multiple different stakeholders.
Analytical
Essential criteria- Problem solving skills and ability to respond to sudden unexpected demands.
- Experience of defining Programme and Project deliverables and benefits and establishing performance monitoring systems and producing evaluation reports.
- Ability to perform, interpret and present statistical analysis.
Planning Skills
Essential criteria- Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly.
- Demonstrated experience of co-ordinating projects in complex and challenging environments.
- Comprehensive knowledge of project principles, techniques and tools, such as Prince 2 Practitioner, Managing Successful Programmes.
Management Skills
Essential criteria- Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales.
- Experience of Risk Management Frameworks, Managing Risk and Reporting.
- Experience of setting up and implementing internal management policies or standard operating procedures.