Customer Service Advisor

Work Pattern: Flexible | Travel Required

Our client is launching an important initiative to address the under-claimed Pension Credit in the area, running from October 2024 through March 2025. We are looking for two enthusiastic Customer Service Advisors to join this project and support local residents in making successful Pension Credit claims.

Key Duties and Responsibilities:

• Host Drop-in Sessions: Provide in-person assistance at various Barnsley locations, traveling as necessary.
• Engage with the Community: Actively connect with the public to raise awareness and offer support with Pension Credit claims.
• Eligibility Checks: Use IT software to assess potential eligibility for Pension Credit.
• Provide Application Assistance: Guide claimants on completing and submitting their applications.
• Form Completion: Assist residents directly by completing Pension Credit forms as needed.
• Appointment Coordination: Manage bookings for Benefit Advisors.
• Team Support: Collaborate with the broader team on all aspects of the Pension Credit initiative.

Qualifications and Experience:

• Education: 4 GCSEs (Grades 9-4) or equivalent qualifications; Level 2 Customer Services qualification preferred.
• Experience: Demonstrated experience working with the public, providing guidance, and using digital tools to deliver services.
• Skills: Excellent interpersonal skills, ability to engage with community members proactively, and proficiency with IT tools for data entry and assessment.

Full training will be provided to equip you with the knowledge and skills to support this vital community service.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk