Administration Clerk-Saint Marys Vaccination Team
Job overview
Saint Mary's Vaccination Team are looking to recruit an Administration Clerk to provide administration support to the Maternity Vaccination Program.
The program offers on-site Flu, Covid-19, Whooping Cough and RSV vaccinations to pregnant women at 6 locations across Manchester including Fairfield General Hospital, Lance Burn Health Centre, North Manchester General Hospital, Saint Mary's Hospital-Oxford Road, Trafford General Hospital and Wythenshawe Hospital.
You will work closely with the vaccination midwives and nurses to ensure all women are offered vaccinations at timely intervals throughout their pregnancy.
The ideal candidate will have a good eye for detail, possess strong interpersonal skills and a “can do” approach. You must be proficient in IT and have the ability to problem solve and enjoy working both independently and as part of a team.
Main duties of the job
From your base site at Saint Mary's Hospital Oxford Road, you will act as the point of contact for patients accessing the vaccination service responding to both telephone and email enquiries from patients and staff. You will also be responsible for scheduling vaccination appointments and ensure all appointments are completed with an attend status at the end of each clinic.
Successful candidates must have excellent IT skills and experience working in a customer service environment as you will be expected to use trust IT systems and demonstrate high levels of interpersonal skills to facilitate the delivery of a patient focused service.
Working for our organisation
MFT is one of the largest NHS Trusts in England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.
We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Detailed job description and main responsibilities
To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification.This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post.As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [email protected].
We’re looking forward to hearing from you!
Person specification
Education
Essential criteria- Good level of education (GCSEs) or equivalent
Knowledge and Experience
Essential criteria- Customer service including telephone
- Team Working
- Previous NHS or other healthcare
Skills
Essential criteria- Strong IT Skills
- Ability to work under pressure
- Excellent Interpersonal and communication
- Problem solving
- Positive attitude