[ref. g00938118] Night Manager - London

Night Manager

Holiday Inn London - Regent's Park Check out the hotel on our virtual tour!

The Opportunity

We are seeking a highly skilled and experienced Night Manager to oversee the hotel's overnight operations and ensure that our guests have a safe and comfortable stay. As the Night Manager, you will be responsible for managing the night staff, dealing with any guest requests or issues that may arise, and ensuring that all hotel operations are running smoothly.

Responsibilities:

• Managing the night staff and ensuring that they are performing their duties to a high standard.
• Ensuring that all hotel operations are running smoothly during the overnight shift, including front desk operations, security, housekeeping, and maintenance.
• Dealing with any guest requests or issues that may arise during the night shift, and ensuring that all guests receive excellent customer service.
• Handling any emergency situations that may arise, and contacting the appropriate authorities if necessary.
• Completing the nightly audit and preparing reports for senior management.
• Ensuring that all safety and security procedures are followed during the overnight shift.
• Managing the overnight budget and ensuring that all expenses are recorded and accounted for.
• Coordinating with other departments to ensure that any issues or concerns are addressed promptly.
• Providing training and guidance to night staff to ensure that they are performing their duties to a high standard.
• Maintaining accurate records of all overnight activities and incidents.

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty

• Previous experience working in a hotel or similar environment, preferably in a night management role.
• Excellent customer service skills and a friendly, professional demeanor.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• A good understanding of safety and security procedures.
• The ability to remain calm and composed in high-pressure situations.
• A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.

If you are a highly skilled and experienced night manager with a track record of success in a hotel environment, we would love to hear from you.

Hotel

Located near the A501 and only a 45-minute drive from Heathrow Airport, getting here is a breeze.

Step outside and find yourself immersed in the lush greenery of Regent’s Park or the bustling energy of Oxford Street’s shopping paradise, both within walking distance. Family fun awaits at nearby hotspots like Madame Tussauds, the Sherlock Holmes Museum, and London Zoo.

For culture enthusiasts, the British Museum, less than a mile away, invites you to uncover ancient treasures and explore global cultures. The British Library, with its diverse exhibitions, is also just a short stroll away.

The excitement doesn’t end there! Theater lovers can reach the dazzling West End in just a 15-minute walk, where world-class shows await. And don’t miss the vibrant bars and restaurants of Soho, perfect for a night out on the town.

About us

Join our dynamic team and be a part of shaping the future of the UK hospitality industry.