[ref. b18023920] NHS - Receptionist - Paediatric Outpatients
Be part of our BHT family
Buckinghamshire Healthcare NHS Trust (BHT) is an integrated provider of acute hospital and community services for people living in Buckinghamshire and the surrounding area.
We care for over half a million patients every year:
- provide specialist spinal services at our world renowned National Spinal Injuries Centre at Stoke Mandeville Hospital, the birthplace of the Paralympics
- nationally recognised for urology and skin cancer services
- regional specialist centre for burns, plastic surgery, dermatology, stroke and cardiac services
- deliver community services in health centres, schools, patients’ own homes, community hospitals and community hubs.
More than 6,500 people from different nations, cultures and backgrounds work for us.
We would be happy to discuss possible flexible working options. We strive to be a family friendly, inclusive employer.
If you require any assistance in making this application, please contact [email protected] or phone 01494 734868.
We pride ourselves in being a great place to work – and invite you to join our BHT family.
Job overview- Reception duties in the paediatric outpatient department.
- Ensure patients details are entered onto the computerised record system (CRS) as per Trust protocols.
- Answer telephone in the correct manner and take messages as appropriate or refer to nurse in charge.
- Produce labels for patient records as required.
- Responsible for clinic scheduling & re-scheduling when required.
- Work closely with medical, nursing and therapy staff requiring patient details and any other information.
- Assist in the production of formal reports regarding paediatric outpatient activity.
- Responsible for the compilation of monthly clinic rotas to ensure adequate clinic space. 9. Maintain absolute confidentiality in respect of all patient records.
- Communicate with children & parents in order to promote their comfort and wellbeing. 11. Ensure parents of children are aware of amenities and facilities available for their use and are enabled to access them.
- Promote a positive image of children’ services by a professional and helpful approach to all team members and visitors to paediatric outpatients.
- Listen to impromptu complaints made by patients, relatives or other staff and refer to the appropriate person.
- Adhere to the Trust policy for the safe keeping of patients’ personal possessions.
- Report accidents/incidents to nurse in charge and complete appropriate Trust forms.
- Assist in the general cleanliness and tidiness of the paediatric outpatient area.
- Participate in an annual performance review.
- Understand the importance of fire precautions and is aware of hospital policy regarding emergency procedures for example fire, cardiac arrest and major incident.
- Be aware of responsibility in respect of the protection of children.
- Report to the nurse in charge and document any concerns or information relevant to the protection of the child.
- Attend all mandatory training and other training programmes as required.
- Assist in other areas as requested by the nurse in charge.
- Undertake any other duties as requested by the nurse in charge.
- Must be familiar with current applicable guidelines and policies relating to work area as specified by ward sister/charge nurse.
Working for our organisation
Why colleagues think we are "a great place to work!"
What does Buckinghamshire Healthcare NHS Trust offer you?
As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
Alongside NHS benefits of generous annual leave entitlement and pension scheme, you'll have access to NHS discount schemes.
We provide a range of health and wellbeing services to promote a healthy, happy workforce.
What do we stand for?
Our vision is to provide outstanding care, support healthy communities and be a great place to work.
Our mission is to provide personal and compassionate care every time.
We are working hard to increase diversity at all levels within the trust. We believe a diverse workforce can have a positive effect on both staff wellbeing and patient outcomes.
We welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities and care-experienced candidates.
We are proud to achieve the Gold award for the Armed Forces Covenant and support applications from the Armed Forces Community. Please contact [email protected] (our Armed Forces Covenant Lead) if you would like guidance or assistance with your application.
We make employment decisions by matching our service needs with the skills and experience of candidates, regardless of age, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
Detailed job description and main responsibilities
Please see the Job Description and Personal Specification PDF documents attached for further information on the role requirements.
Person specification
Education
Essential criteria- Secondary level education. GCSE English Grade C or above
- Knowledge of medical terminology
- Computer literacy in: Word, Excel, Databases
Experience
Desirable criteria- Experience working within a healthcare setting
- Experience working within an administrative clerical setting
- Experience working in a busy customer focused care environment
Skills, Abilities & Knowledge
Essential criteria- Able to communicate clearly and concisely with multi-disciplinary team, the patients and carers
- Demonstrates a courteous manner with all individuals who he/she comes into contact with
- Has the ability to write clearly and legibly in English
- Able to take and pass on messages accurately
- Has a calm telephone manner
- Understands the concept of confidentiality
- Able to use a Windows based computer system
- Is a motivated individual
- Demonstrates good organisational skills
Special Circumstances
Essential criteria- Ability to travel between sites.
- Ability to work in the various Paediatric settings
PPE requirements: Buckinghamshire Healthcare NHS Trust requires all colleagues to wear appropriate personal protective equipment (PPE) in accordance with our infection prevention and control procedures.
COVID-19 and Flu vaccinations remain the best way to protect yourself, your family, your colleagues and of course our patients from the viruses when working in our healthcare settings. We encourage our staff to be vaccinated when recommended.
If you are successful at interview, we will require you to complete a Covid-19 risk assessment document.
Application deadline: This post will close on the closing date stated at midnight. If we receive a large number of applications or there is a change in circumstance, we may be required to close a job before to the closing date.
Contacting you: We will contact candidates through the email address supplied on their application form. Please make sure you check this regularly.Application information: If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system.
Shortlisting: The monitoring and safeguarding sections are not made visible to the shortlisting panel. The safeguarding section may be made visible to the interview panel, dependent on the role being recruited into.
Travel expenses: It is Trust policy that travel expenses for interview will not be reimbursed.Smoking: All Trust sites are NO SMOKING. Smoking in all areas of the buildings and premises is prohibited.