Receptionist - Respiratory Medicine | Norfolk and Norwich University Hospitals NHS Foundation Trust

We are looking for someone who is enthusiastic, pro-active and organised to join our vibrant and supportive team.

If you are looking for a role that provides you with the opportunity to show off your caring and compassionate side, you enjoy a busy atmosphere, working methodically with a good attention to detail, and you can work flexibly, we want to hear from you!

• Be a member of a large dynamic admin team and will provide an essential first point of contact between the hospital, patients and their relatives, and diverse staff groups including clinicians, nurses and administrative teams.
• Deal efficiently and effectively with direct and indirect patient contact.
• Be able to work well autonomously and as part of a team.
• Demonstrate and maintain knowledge of Trust and National policies.
• Gain experience of the sub-specialties in Respiratory and provide high-quality secretarial support.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH site
• Free 24-hours confidential counselling support
• On-site Nursery
• On-site cafes offering staff discounts
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

1. To provide a support service to the technical, secretarial, medical and nursing staff of the Department.
2. To carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations, and co-ordinating the various clinics within the department.
3. To deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required.
4. To ensure patients safety and well-being in the waiting area prior to them being called for their appointment and alerting appropriate staff to any cause for concern.
5. To keep a log of telephone requests for investigations in line with department policy, prioritising these and ensuring messages are conveyed to the appropriate technical staff.

The Trust would not be able to issue a Certificate of Sponsorship for this role.

This advert closes on Wednesday 16 Oct 2024