Medical Receptionist

They do so in confidence and have the right to expect staff will respect their privacy and act appropriately Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Signpost patients to the correct service Initiating contact with and responding to, requests from patients, team members and external agencies Organise Clinics for Minor Operations Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Discuss with other members of the team how the policies, standards and guidelines will affect own work Reporting any potential H&S risks identified Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance Work effectively with individuals in other agencies to meet patients’ needs Effectively manage own time, workload and resources Read code data on EMIS WEB Text patients on accurx as advised by line manager Call patients for their annual recall Process blood forms through ICE Enter ‘Carer’ and ‘Have a Care’ data into system as appropriate To have an awareness of data entry to the Open Exeter system Photocopy documentation as required Data entry of new and temporary registrations and relevant patient information as required Input data into the patient’s healthcare records as necessary Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team Check NHS Net and Outlook emails daily and action as required Care Navigation to ensure patients are directed to most appropriate service Manage all queries as necessary in an efficient manner Maintain a clean, tidy, effective working area at all times Monitor and maintain the reception area and notice boards Support all clinical staff/management with general tasks as requested