New Home Customer Care Administrator
Tay Recruitment Clifton
Job description
TAY Recruitment is working with a highly innovative property developer who is looking for a New Home Customer Care Administrator to join our Bristol team.
The role will include being the first point of contact for residents via email and telephone, initiating the process of raising defects/queries and providing overall administrative support to the wider team.This role will suit a highly organised self-starter who is passionate about supporting the team and committed to delivering exemplary customer service.
Key responsibilities include:
Handling all incoming customer queries and requests via defect reporting system and telephoneDealing with incoming and outgoing correspondence
Working closely with 3rd party suppliers / Site teams and in-house departments to ensure customers’ needs are met at all times
Maintaining a database of customer information
Monitoring incoming job tickets and distributing where required
Liaising with residents and contractors, arranging access, updating on any remediation works and ensure that customers are kept informed throughout any process taking place in their home.
Coordinating remedial works
Scheduling Post Completion meetings with residents
Performing administrative tasks as assigned by the Customer Care Manager
Referring problematic issues that they cannot solve to management
Escalating enquiries to the appropriate team, when necessary
Qualifications, experience and skills:
Previous experience within a similar position is essentialImpeccable written and spoken English
Concise record keeping and time management
Demonstrable customer service skills
Ability to prioritise, work efficiently and use initiative and problem-solving skills when situations are presented
React to situations in a calm and professional manner
Ability to work under pressure whilst maintaining attention to detail
Ability to adapt to evolving processes and adopt new procedures
Proactive attitude
Proficient IT skills
Ownership of tasks and databases
Sense of urgency
INDHP
This vacancy is being advertised by TAY Recruitment (An Employment agency) on behalf of our client. All vacancies are available and correct at the time of posting.
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