Operational Support Officer Role New

Operational Support Officer (HMCTS) - Manchester

Our client, a reputable government organisation, is hiring for an Operational Support Officer to join their team in Manchester. This role offers a meaningful opportunity to support the justice system through vital administrative and customer service functions.

• Undertaking all administrative tasks to prepare for, facilitate, and conclude hearings.
• Providing users and stakeholders with support via face-to-face engagement, telephone calls (incoming and outgoing), and written correspondence, including those with complex needs.
• Using HMCTS service scripts and knowledge articles to direct users to relevant services, ensuring they receive clear and specific information.
• Supporting users through complaints procedures, offering immediate responses to prevent escalation, and updating systems as required.
• Identifying risks related to HMCTS buildings, informing the Senior Person on Site (SPoS), and providing immediate response when necessary.
• Processing work using standard operating procedures to meet performance targets and uphold service standards.
• Managing case files with accurate data entry, secure information handling, and compliance with data retention policies.
• Handling jury service tasks such as selection, deferrals, reassignments, and attendance tracking, along with processing expenses and court fees.
• Assisting with listing and scheduling to optimise judicial time and respond to urgent matters.
• Providing judicial support including diary management and administrative assistance.
• Supporting enforcement procedures, including financial assessments and fine collection, and producing basic reports.
• Contributing to health and safety operations, including facility checks, issue logging, and safety governance.

• Strong administrative skills with attention to detail.
• Excellent communication skills, both face-to-face and over the phone.
• Ability to handle sensitive information securely and in line with data policies.
• Experience in customer service, ideally within a public sector or legal environment.
• Proactive approach to problem-solving and risk identification.
• Ability to work effectively under pressure and meet deadlines.
• Knowledge of health and safety procedures is desirable.

This is a fantastic opportunity to contribute to the justice system while developing your administrative and customer service skills. If you are organised, empathetic, and eager to make a difference, we want to hear from you!

Location: Manchester

Apply now to join a dedicated team supporting vital public services.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.