[ref. a48287824] CNWL NHS - Team administrator | Central and North West London NHS Foundation Trust

An exciting opportunity has arisen for two part time team administrators to join the Bentley House Community Health Hub.

We are looking for enthusiastic and organised administrators to support the team to deliver a patient-focused service,

You will need to be a motivated and flexible team player with excellent communication skills. Previous work experience in mental health would be desirable.

One post holder will be attached to the Psychotropic Clinic team, responsible for supporting the team with the general coordination of the clinic.

One post holder will support the Psychology, Occupational Therapy and Psychotherapy team and will work closely with the therapy leads.

For both roles, the duties include management of referrals and waiting lists on the electronic patient record SystmOne, processing letters, telephone calls and minute taking. The post holders will also support their teams with audits and reviewing KPI’s to prevent potential breaches.

The post holders will be part of a wider admin team including referral coordinators, receptionist and medical secretaries, who work as a team to provide nominal cover for general admin tasks when required.

Bentley House is proud to serve a diverse community in Harrow. The admin team are expanding a short walk from Harrow & Wealdstone station, with good transport links.

The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.

Please see attached Job Description and Person Specification for further details.

Duties of the Psychology, Occupational Therapy, Psychotherapy admin role include the following:

• Sending letters and forms to service users, carers and GP’s
• Receiving and making telephone calls
• Supporting the management of generic inboxes
• Managing spreadsheets (including KPI’s)
• Supporting with SystmOne recording, uploading of documents
• Supporting management of waiting lists
• Managing room bookings for the team
• Attendance and minute taking for each specialism’s meetings
• Provide cover for general admin/reception as/when required
• Ordering of equipment

The duties for the admin post for the Psychotropic Clinic include supporting with the following:

• Supporting with coordination of referrals
• Managing the generic inbox
• Receiving and making telephone calls
• Appointment set up and reminders
• Sending clinic letters
• Recording and uploading of information onto Systm1
• Support with managing non-attendance and cancellations
• Minute taking
• Ordering of equipment

This advert closes on Tuesday 11 Mar 2025