Supply Chain Operations Manager

About the Role

Synnovis is a partnership between Synlab Uk & Ireland, Guy’s and St Thomas’s NHS Foundation Trust, King’s College Hospital NHS Foundation Trust and Royal Brompton & Harefield hospitals. Our organisation brings together the very best in clinical, scientific, operational expertise, and displays in action the core values at the heart of our brand: science for life, collaboration for the benefit of everyone, and innovation and quality.

This role is sits within Synnovis Services - Supply Chain, which is responsible for the consumables supply to the Blackfriars Hub and Laboratories across the estate which support the provision of Pathology testing services to Synnovis’ patients and customers.

• Daily onsite presence across the sites associated to the consumables supply solution, mainly the off-site location in London and the Blackfriars Hub - Visits to the second off site location in Cambridge will also be required.
• Line manage employees, including delivering all aspects of people management, such as recruitment, performance management, absence management, learning and development, employee health and wellbeing.
• Work with Supply Chain Manager to support long term objectives of the service including skills gap analysis, workforce development and succession planning.
• Work with our 3PL partner to ensure continued supply of consumables stock through the 3PL logistics network.
• Participate in the strategic development and service improvement of the consumables supply chain,
• Plan and organise the warehouses & Hub work schedules to ensure necessary cover is provided to meet the required stock receipting, pick & pack requirement and quality objectives including organising temporary resource where necessary.
• Manage out of hours rota, adjusting as necessary to ensure the continued provision of stock delivery 24 hours a day if required.
• Work with Training lead and ensure appropriate competency training is delivered, including supporting induction, training and competency sign-off of new employees in own area.
• Facilitate the provision of technical and operational training and be responsible for ensuring specialist training is delivered to storekeepers and support staff and other healthcare professionals.
• Provide regular updates to Supply Chain Manager, including submitting Operational Performance data and present at relevant meetings.
• Ensure all incidents and events are correctly reported by all employees in Q-Pulse and other relevant software and support them in learning quality procedures and investigations.
• In conjunction with the Quality team, monitor, report and action errors, hazards, and incidents logged in the CAPA module of Q-Pulse. This may include taking part in audits and investigations of incidents.
• Ensure compliance with all regulatory and quality requirements of regulatory directives, accreditation bodies, and local management including:
• Care Quality Commission
• UKAS
• Synnovis policies and SOPs
• Any other body in area of responsibility.
• Develop, and regularly review relevant documents, including SOPs, COSHH and risk assessments in line with the ISO 15189 standard and where necessary propose policy and service changes.
• Support in the development and implementation of Business Continuity and Serious Incidents Plans where necessary for the warehousing supply solution.
• Demonstrate professionalism, patience and empathy when explaining complex subjects, and in particular when communicating with people who do not share same level of knowledge or understanding.
• Attend, and chair regular departmental meetings and ensure effective communication within the department and deputising for Supply Chain Manager as required.
• Responsible for departmental budget, including the authorisation of purchases and the reconciliation of delivery notes with purchase orders; ensure appropriate stock levels and equipment within budgetary limits.
• Support Synnovis commercial endeavours by providing accurate costings for warehousing procedures and commercial trials and contracts.