Case & Management Support Officer - Taunton

This role is maternity cover in the Environmental Health and Licensing business support team for Somerset Council. There will be some on site working required, approximately 1 day a week but initially this may be more for training purposes, at the council offices in Taunton, Bridgwater, Shepton Mallet or Yeovil.

• Work as part of a multi-skilled case management and service support team to deliver a wide range of statutory and non-statutory processes efficiently and effectively, providing a fast, high quality and continuously improving service for both internal and external customers, ensuring adequate cover during council opening hours.
• To be the first point of contact for all service requests including the processing of a wide variety of applications, notifications, queries and complaint work and act as case officer, in line with defined procedures ensuring the customer is at the centre of everything we do. This involves responsibility for case investigation work, problem solving and responding/ conclusion of case investigation, within the statutory requirements and service standards or ensuring response from others.
• Regular contact with businesses and members of the public investigating cases where they will offer advice, negotiate, and influence behaviour to seek satisfactory outcomes under the supervision of the specialist officers/managers.
• Identify the most appropriate methodology to process many types of applications and resolve a wide range of technical service requests. To achieve this, they may negotiate with members of the public, businesses and partners but will know when to seek advice from more senior officers when appropriate.
• To use their experience and technical knowledge to case manage and resolve a wide range of service requests supported by current legislation and operating procedures, maintaining some freedom for discretion as long as within policy guidance.
• Excellent organisational skills, as this is a multi-skilled role and will require daily reprioritisation of workloads.

Please see the full job description for further responsibilities and knowledge, experience, and skills requirements for the role.