Case & Management Support Officer (Hybrid) - Taunton

Case & Management Support Officer (Hybrid) needed, £13.05ph PAYE - Reference: RQ1479256

• A multi-skilled case officer processing applications and providing technical support, through knowledge and experience, to members of the public, businesses and to other colleagues.
• Work as part of a multi-skilled case management and service support team to deliver a wide range of statutory and non-statutory processes efficiently and effectively, providing a fast, high quality and continuously improving service for both internal and external customers, ensuring adequate cover during opening hours.
• To be the first point of contact for all service requests including the processing of a wide variety of applications, notifications, queries and complaint work and act as case officer, in line with defined procedures ensuring the customer is at the centre of everything we do. This involves responsibility for case investigation work, problem solving and responding/ conclusion of case investigation, within the statutory requirements and service standards or ensuring response from others.
• Deliver a broad range of technical advice and management support activities e.g., system administration, report generation - both statutory and ad hoc, consultation processing and analysis, purchasing and procurement administration, data collation, web maintenance, arranging and managing meetings with external organisations, minute-taking and responding to Freedom of Information Requests.
• Assist in the management of the Civica & Assure Computer Systems for the Client, which requires management of the infrastructure of the system, regular maintenance and required changes as relevant legislation dictates.
• Detailed knowledge of licensing regulations and environmental health regulations to complete case work, ensuring on going compliance.
• Technical advice provided to members of the public, businesses, and our partners, based on detailed knowledge of the relevant regulations and legislation.
• Work collaboratively with colleagues to improve customer service e.g. highlight opportunities for empowering customers further, participate in multi departmental project teams.
• Accurately update and maintain all relevant information systems and be responsible for ensuring staff input data correctly by assisting with training and support as required.
• Along with legislative or regulatory changes, update all templates and systems to reflect the relevant changes.

This is a full time role on a temporary contract basis.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to katie@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

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