[ref. f92497618] Medico-Legal Clerk - Seaton Delaval
Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep.
Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare and, this is…the Northumbria Way!
What the Northumbria Way means for you:
- Extensive staff health and well-being programme including access to our specialist Wellbeing Hub
- Support and connection through a variety of Staff Network groups
- A range of flexible working opportunities
- Generous annual leave and pension scheme
- Access to lease car and home electronics scheme (qualifying criteria applies)
- Opportunities to improve your professional development through our vast training programmes
- On-site nursery places via salary sacrifice
- Access to savings scheme via salary sacrifice with Northumberland Community Bank
Our teams deliver care from hospitals, a range of community venues and people’s homes. Our hospitals include a specialist emergency care hospital (the first of its kind in England), three general hospitals and community hospitals. In the community we deliver a wide range of community and public health services.
We lead in innovation and quality, having opened the Northumbria Healthcare Manufacturing and Innovation Hub during the Covid-19 pandemic and have recently launched our Community Promise – a pledge to make a real impact not just in healthcare but on the wider factors that affect people’s lives, such as education, employment and the economy.
If Northumbria Healthcare sounds like somewhere you could belong we would love to hear from you. Visit our website to catch up on our latest news.
Whilst Northumbria Healthcare are a highly innovative organisation, the use of Third Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity your individual recruitment process, we may withdraw your application at any stage of the process.
Job overview
We are looking to recruit a highly motivated and enthusiastic team player who can demonstrate high standards of administrative skills to join the Medico Legal Team. The successful candidate will be based at Seaton Delaval on a permanent contract however, may be required to work on other sites within the Trust to ensure a high quality service is provided at all times.
The successful candidate must be flexible and able to adjust to the requirements of the service to cover various shifts, and may be required to work weekends and Bank Holidays to meet the demands of the service.
This is a demanding role and the post holder must be able to work under pressure to meet the needs of the service. Full training will be given to allow the successful candidate to work as part of the team.
Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.
Main duties of the job- Provide timely, accurate and comprehensive computer input into the Medico-Legal database to achieve efficient recording and process of Medico-Legal and Subject Access requests.
- Applicants must be able to demonstrate a good knowledge and understanding of Subject Access Request and of the General Data Protection Regulations (GDPR).
- Good interpersonal skills for effective communication with colleagues and third parties, as well as good keyboard skills and numeracy and literacy skills.
- The successful applicant will be required to work as a member of the team to ensure that a seamless service is provided for the customers.
- Assisting customers who may have communication difficulties or be aggressive and abusive.
- Working to designated time frames.
- Maintain good working relationships to enable clear channels of communication.
Working for our organisation
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England.We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate.
High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.
Detailed job description and main responsibilities- Work as a flexible member of the team providing support to colleagues.
- Keep supervisors informed of progress of work and refer any potential problems that arise.
- Good knowledge and skills in the use of NHS computer technology and software e.g. PAS, Mediviewer, e-mail, relational databases
- Good knowledge of GDR and Freedom of Information (FOI).
- Ability to prioritise and organise workload with competing and changing priorities to meet national guidelines for release of patient information.
- Provide non-clinical Subject Access Requests advice to patients and third parties.
- Follow national, corporate and local policies and procedures in all areas of work.
- Ability to act in a professional and courteous manner when dealing with all disciplines of staff, suppliers and members of the public.
Person specification
Qualifications / Professional Registration
Essential criteria- Qualification in English and Mathematics or be able to demonstrate good numeracy or literacy skills.
- NVQ2 in business admin or customer service
Experience and knowledge
Essential criteria- Experience of working/dealing with the public.
- Working experience of spreadsheets and databases.
- Experience of working in hospital-based Health Records or related service within the National Health Service.
Applicants who are members of the Armed Forces, and those who have a disability that requires support in the work place (two ticks pledge) and who meet the essential criteria will be interviewed under the Trust's interview guarantee scheme.
We recognise the positive value of diversity and inclusion and are committed to a workforce that is diverse, equal and inclusive. We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) candidates as BAME people are currently under-represented in our workforce as well as other under-represented groups such as LGBT+ and disabled candidates.We are proud to be a Disability Confident Employer, a Stonewall Diversity Champion, we have a Gold award from the Defense Recognition Scheme, and we are delighted to support Apprenticeships, Age Posi+ive and are a mindful employer.
If you require any reasonable adjustments to attend interview please make the recruitment team aware as soon as possible by calling our HR Recruitment Team on 0191 203 1415 option 2.
Applicants who meet the Fit and Proper Person Requirements (FPPR) will require additional pre-employment checks in line with CQC and NHS England statutory guidance.
Make sure to read the ‘applicant guidance notes’ before submitting your application and make sure you know everything there is to know before joining our fantastic trust!
Please note that it is a requirement of this Trust that all successful applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay.